HRBP LIMITED, also referred to as “Human Useful resource Enterprise Companions” is a Human Useful resource Administration Consulting firm, deal with delivering human useful resource options for numerous sizes of organizations in areas of Expertise Acquisition, Improvement, Administration, Group Planning, Improvement and Enchancment.
We offer full HR Consultancy service no matter shopper headcount or location in Nigeria. We ship personalized HR Consultancy service for all sizes of organizations.
We’re recruiting to fill the place beneath:
Job Title: Buyer Expertise Officer
Location: Victoria Island, Lagos
Employment Kind: Full-time
- Candidates ought to possess Bachelor’s diploma with 2-Four years work expertise
- Should have nothing much less Second Class Higher from a recognised larger establishment
- Maintain observe and document of buyer interactions, course of buyer accounts and guarantee to file paperwork.
- Guarantee to observe communication procedures, tips and insurance policies.
- Construct sustainable relationships with prospects/shoppers by open and interactive communication.
- Speaking with prospects by numerous channels.
- Offering suggestions on the effectivity of the customer support course of.
- Persistently perform buyer satisfaction survey and compile suggestions to affect growth.
- Develop script for answering calls and making calls.
- Use telephones to succeed in out to prospects and confirm account info and in addition decide alternatives for brand spanking new gross sales
- An excellent candidate ought to have nice communication expertise, Nice Private and Folks Administration expertise.
- Earlier expertise in Fintech or Banking Buyer operations.
- Handle incoming calls, deal with buyer complaints, present options and options inside the cut-off dates in addition to observe up to make sure resolutions.
- Have element data of the corporate’s product and companies and utilizing that data to Have interaction prospects and generate gross sales leads.
- Determine and assess buyer’s want to realize satisfaction.
- Resolve all inbound and outbound help requests per established guideline
and certified candidates ought to ship their CV to: firstname.lastname@example.org with “Job title” as topic of the e-mail
- The above statements are meant to explain the overall nature and degree of labor to be carried out by individuals assigned to this job.
They aren’t to be construed as an exhaustive record of all tasks, duties and expertise required of personnel so labeled.
All personnel could also be required to carry out different tasks along with these specified every so often, as wanted
• We don’t cost any software, processing, coaching, interviewing, testing or different charge in reference to the applying or recruitment course of. Must you obtain a solicitation for the cost of a charge, please disregard it. Moreover, please notice that emblems, logos, names and addresses are simply copied and reproduced. Due to this fact, you’re suggested to use explicit care when submitting private info on the net
• We’re an equal alternative employer and worth range inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
• Our persons are all equally gifted in distinctive methods: we come from various traditions, private experiences and factors of view. And we wish to embody yours, Are you able to encourage us along with your concepts?
• We encourage all candidates to use and doesn’t apply any discrimination in any recruitment course of.
• Functions submitted after the deadline won’t be thought-about.
• As a result of urgency of the place, we’ve the suitable to recruit a candidate who matches the required profile earlier than the above deadline
• Solely certified candidates can be invited for interview
Utility Deadline fifth April, 2021