ConSol is the premier supplier of Contact Centre Companies and Enterprise Course of Outsourcing (BPO) Buyer Administration Options (CMS) in Nigeria. Our company imaginative and prescient as a part of our efforts to ship buyer administration options is Constructing Bridges, Creating Alternatives. Our Mission is to “Set customer-centric service requirements by way of synergy, belief and excellence in a way that may improve the profitability of our stakeholders’.
We’re recruiting to fill the place under:
Job Title: Buyer Service Consultant (English, Igbo, Yoruba & Hausa)
Employment Sort: Full-time
- Deal with buyer complaints or enquiries through phone, emails, chats or textual content messages.
- Present prospects with wanted info and assist
- Make outbound calls.
- Obtain inbound calls
- Promote good listening abilities.
- Handle size of calls.
- Make the most of laptop know-how to deal with excessive quantity of calls
- Work intently with Workforce leads, supervisors and name centre manger to make sure synergy and all time buyer satisfaction
- Adherence to name script and name centre insurance policies.
- Compile studies.
- Make sure that prospects/callers are glad.
- Collect info from prospects.
- Persistently guarantee name(outbound/inbound) high quality
- Contributes to group effort by carrying out associated outcomes as wanted.
- Exhibiting competent product Data.
- Candidates ought to possess a Bachelor’s diploma / HND / OND
- Minimal of 1-Three years related work expertise.
- Working data of acceptable CRM software program and understanding of the Contact heart trade.
- Utility Closing Date
Solely candidates dwelling throughout the following axis shall be thought of:
- Oshodi / Ilupeju / Mushin
- Ilasa / Cele / Isolo / Okota / Ajegunle
- Ojota / Ogudu / Ketu.
- Gbagada / Bariga / Somolu / Oworoshoki / Anthony
- Yaba / Onipanu / Palmgroove / Fadeyi
and certified candidates ought to ship their CVin an MS Phrase format to: firstname.lastname@example.org utilizing the “Job Title & Language (Eg: Buyer Service Consultant – “Hausa”) ” as the topic of the e-mail
- The above statements are supposed to explain the overall nature and stage of labor to be carried out by individuals assigned to this job.
They aren’t to be construed as an exhaustive listing of all tasks, duties and abilities required of personnel so categorized.
All personnel could also be required to carry out different tasks along with these specified now and again, as wanted
• We don’t cost any software, processing, coaching, interviewing, testing or different charge in reference to the appliance or recruitment course of. Do you have to obtain a solicitation for the fee of a charge, please disregard it. Moreover, please word that emblems, logos, names and addresses are simply copied and reproduced. Subsequently, you might be suggested to use specific care when submitting private info on the internet
• We’re an equal alternative employer and worth variety inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
• Our persons are all equally gifted in distinctive methods: we come from various traditions, private experiences and factors of view. And we need to embrace yours, Are you able to encourage us along with your concepts?
• We encourage all candidates to use and doesn’t observe any discrimination in any recruitment course of.
• Purposes submitted after the deadline is not going to be thought of.
• Because of the urgency of the place, now we have the correct to recruit a candidate who matches the required profile earlier than the above deadline
• Solely certified candidates shall be invited for interview
Utility Deadline 31st March, 2021.