iRecharge Tech. Improvements is an Data, Communication and Software program Know-how agency. We function with a burning ardour to rework the technological terrain of Africa by delivering worth to purchasers by way of revolutionary and efficient leverage of cutting-edge know-how options.
We mix sound data of world class know-how to design, implement and help enterprise transformation in areas of internet and cell utility, software program, service and storage techniques set up, networking applied sciences and know-how procurement. We’ve got an in-depth understanding on how know-how accelerates success, and are enthusiastic about attracting and supporting distinctive abilities in rising our enterprise and driving operational excellence.
We’re recruiting to fill the place beneath:
Job Title: Buyer Service Consultant (Name Middle)
Reference Code: IST/ABJ/014
Division: Buyer Service
Experiences to: Crew Lead Buyer Service
Important Duties and Responsiblites
- Answering telephones from clients professionally and responding to buyer inquiries and complaints.
- Researching required data utilizing accessible sources.
- Name potential clients by working phone gear, computerized dialing techniques, and different telecommunications applied sciences
- Finishing name notes and name reviews as essential and updating them within the CRM.
- Acquiring and evaluating all related knowledge to deal with complaints and inquiries.
- Recording particulars of feedback, inquiries, complaints, and actions taken.
- Escalating buyer’s queries to applicable models for immediate decision.
- Capturing clients’ particulars on the system.
- Contributes to workforce effort by engaging in associated outcomes as wanted.
- Dealing with and resolving buyer complaints
- Offering clients with the group’s service and product data.
- Figuring out, escalating precedence points and reporting to the high-level administration.
- Maintains secure and clear working atmosphere by complying with procedures, guidelines, and laws
- Routing inbound calls to the suitable sources.
- Following up sophisticated buyer calls the place required.
- Different duties as assigned.
Academic , Expertise, Abilities and Competencies
- First Diploma in Communications or associated area
- Will need to have at the least three years related expertise in a name middle
- Should be accessible for a 24 / 7 Shift work schedule
- In a position to keep buyer confidentiality.
- Capacity to know particular person variations
- Drawback-solving and listening abilities
- Glorious Interpersonal talent
- Crew work.
- Time administration and Persuasion abilities
- Glorious verbal and written communication talent
- Pleasant disposition, charming character and amiable character.
- Should be buyer centric
- Customer support telephony abilities
- Correct comprehension, interpretation and capturing of knowledge
- In a position to react successfully and calmly in emergencies.
- Should be extremely correct and responds well timed to calls
Tips on how to Apply
and certified candidates ought to submit their up to date CV as a PDF file to: firstname.lastname@example.org the topic of the e-mail ought to be “Name Centre – Abuja”
Observe: Solely shortlisted candidates shall be contacted
Utility Deadline 19th March, 2021
- The above statements are meant to explain the overall nature and degree of labor to be carried out by individuals assigned to this job.
They don’t seem to be to be construed as an exhaustive record of all duties, duties and abilities required of personnel so categorised.
All personnel could also be required to carry out different duties along with these specified occasionally, as wanted
• We don’t cost any utility, processing, coaching, interviewing, testing or different price in reference to the appliance or recruitment course of. Must you obtain a solicitation for the fee of a price, please disregard it. Moreover, please notice that emblems, logos, names and addresses are simply copied and reproduced. Due to this fact, you’re suggested to use explicit care when submitting private data on the net
• We’re an equal alternative employer and worth range inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
• Our individuals are all equally gifted in distinctive methods: we come from numerous traditions, private experiences and factors of view. And we wish to embrace yours, Are you able to encourage us together with your concepts?
• We encourage all candidates to use and doesn’t apply any discrimination in any recruitment course of.
• Functions submitted after the deadline won’t be thought-about.
• As a result of urgency of the place, we have now the appropriate to recruit a candidate who matches the required profile earlier than the above deadline
• Solely certified candidates shall be invited for interview
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