Caret is a full-service buyer expertise firm that helps excessive development firms in offering distinctive experiences to keep up excessive buyer satisfaction with their services. We do that by sourcing, upskilling and managing extremely gifted individuals to deal with help wants for our purchasers.
We offer 5 core buyer help providers for our purchasers: (1) audits, (2) documentation, (three) coaching, (four) hiring and onboarding, and (5) outsourcing.
We’re recruiting to fill the place beneath:
Job Title: Buyer Assist Consultant
Employment Kind: Contract
- We’re searching for drawback solvers who’re genuinely enthusiastic about serving to individuals get unstuck.
- Our perfect candidate is curious, empathetic and element oriented.
- You’re a nice communicator, proactive and responsive.
- You’ll be able to troubleshoot and examine deal with an issue, and also you transcend what clients ask for to determine what they really want.
- You try for excellence in all you do, and also you perceive the worth of responding in a well timed and environment friendly method to buyer requests in a method that maintains excessive buyer satisfaction.
A day on this function
A typical day for you on this function seems like:
- Managing inbound electronic mail requests from clients in a immediate method
- Figuring out and assessing clients’ wants to realize satisfaction
- Escalating advanced requests via acceptable channels
- Following up with clients to make sure decision
- Sometimes calling clients to resolve points faster (within the occasion of extended emails again and forths)
- Maintaining data of buyer interactions, course of buyer accounts and file paperwork
- In the end, we’re searching for individuals who don’t simply reply rapidly to requests, however resolve issues to make our clients’ expertise of our merchandise higher.
What you must have / be capable to do
On this function, you can be coping with no less than 50 tickets on a regular basis. These are a mixture of inquiries, requests and complaints from keen, generally impatient and disgruntled clients. We anticipate you’d be capable to reply to those messages in a relaxed and welcoming method always. You must also have:
- Wonderful writing, talking, comprehension and interpersonal abilities
- Eager consideration to particulars
- Skill to multitask, prioritize, and handle time successfully
- A working laptop computer that you know the way to make use of dexterously
- Familiarity with Google Suite
- Bonus in case you are accustomed to instruments like Zendesk (or different CRM methods and practices)
- Empathy and persistence
- Skill to be proactive, take possession and initiative
- A ardour for constructing wonderful merchandise and person experiences
- Buyer orientation and skill to adapt/reply to various kinds of characters
- A college diploma or prior expertise in buyer help roles
What You Can Count on within the Hiring Course of
- Step 1: Software kind and aptitude take a look at.
- Step 2: Intro name. Let’s study extra about you, share what we do, and reply any lingering questions in your thoughts.
- Step three: Take residence task. Get to flex your abilities by exhibiting what you are able to do in a sequence of quick workouts.
- Step four: Video job. Profitable candidates will document a fast three min video and reply easy questions.
- Step 5: Actual-time task. Profitable candidates will probably be required to put in writing an essay ‘in-person’ to gauge their writing. (we will do that on zoom nevertheless it needs to be dwell writing)
- Step 6: Attending to know your crew. Chat with potential teammates about what it’s wish to work on this function, and in addition talk about among the technical necessities.
- Step 7: Provide stage and hiring wrap-up. You’ll communicate immediately with the hiring supervisor to wrap up your applicant journey.
Our Tentative Hiring Timeline:
- 18th Dec 2020: Purposes open
- 28th Dec 2020: Purposes shut
- 4th Jan 2021: Hiring course of activated – all candidates contacted with subsequent steps
- 15th Jan 2021: Gives prolonged
- 18th Jan 2021: Welcome to your new function!
Compensation and Advantages
- Anticipated wage: N80,000 – 100,000 naira
- Work remotely: Reside and work wherever you want!
- Month-to-month knowledge stipend
- Co-working house entry
- Steady studying and growth initiatives.
Methods to Apply
and certified candidates ought to:
Click on right here to use
- The above statements are supposed to explain the final nature and stage of labor to be carried out by individuals assigned to this job.
They don’t seem to be to be construed as an exhaustive record of all tasks, duties and abilities required of personnel so categorized.
All personnel could also be required to carry out different tasks along with these specified every now and then, as wanted
• We don’t cost any software, processing, coaching, interviewing, testing or different charge in reference to the appliance or recruitment course of. Must you obtain a solicitation for the fee of a charge, please disregard it. Moreover, please notice that emblems, logos, names and addresses are simply copied and reproduced. Due to this fact, you might be suggested to use specific care when submitting private data on the net
• We’re an equal alternative employer and worth range inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
• Our individuals are all equally gifted in distinctive methods: we come from various traditions, private experiences and factors of view. And we wish to embrace yours, Are you able to encourage us together with your concepts?
• We encourage all candidates to use and doesn’t apply any discrimination in any recruitment course of.
• Purposes submitted after the deadline won’t be thought of.
• As a result of urgency of the place, we have now the correct to recruit a candidate who matches the required profile earlier than the above deadline
• Solely certified candidates will probably be invited for interview
Software Deadline 28th December, 2020.