3Line Card Administration Restricted commenced enterprise in 2007 with the first goal of utilizing know-how to make monetary providers simply obtainable to the financially excluded. We imagine it is a fundamental human proper, and 3Line is our platform for attaining this function. We give attention to 4 key areas: Digital Banking, Issuer Processing, Company Banking and Id Administration, all pushed by our Card Scheme.
We’re recruiting to fill the place under:
Job Title: Buyer Providers Consultant
Location: Victoria Island, Lagos
Employment Sort: Internship
- Serves prospects by offering product and repair info; resolving product and repair issues.
- Determine and assess prospects’ wants to attain satisfaction
- Use the organizational Enterprise System
- Construct sustainable relationships of belief by way of open and interactive communication
- Present correct, legitimate and full info through the use of the appropriate strategies/instruments
- Meet private/staff gross sales targets and name dealing with quotas
- Deal with complaints, present applicable options and options inside the closing dates and observe up to make sure decision
- Preserve information of buyer interactions, course of buyer accounts and file paperwork
- Comply with communication procedures, pointers and insurance policies
- Go the additional mile to interact prospects
- Promote services
- Make the most of pc know-how to deal with excessive name volumes
- Work with customer support supervisor to make sure correct customer support is being delivered
- Shut out or open name information.
- Compile reviews on total buyer satisfaction
- Learn from scripts
- Deal with adjustments in insurance policies or renewals
- Resolve buyer complaints by way of cellphone, e mail, mail or social media.
- Resolve buyer complaints by way of cellphone, e mail, mail or social media
- Use telephones to succeed in out to prospects and confirm account info
- Greet prospects warmly and verify drawback or motive for calling
- Cancel or improve accounts
- Help with placement of orders, refunds, or exchanges
- Advise on firm info
- Take fee info and different pertinent info reminiscent of addresses and cellphone numbers
- Place or cancel orders
- Reply questions on warranties or phrases of sale
- Act as the corporate gatekeeper
- Recommend options when a product malfunctions
- Deal with product recollects
- Try to influence buyer to rethink cancellation
- Inform buyer of offers and promotions
- Excessive Faculty Diploma, basic schooling diploma or equal with 1 – three years work expertise.
- Capacity to remain calm when prospects are careworn or upset.
- Snug utilizing computer systems.
- Expertise working with buyer help.
- Are you a centered service-oriented individual with good communication expertise each written and verbal.
- Good organizational and drawback fixing expertise
Learn how to Apply
and certified candidates ought to ship their CV and Utility Letter to: firstname.lastname@example.org utilizing the “Job Title” as the topic of the e-mail
- The above statements are supposed to explain the final nature and degree of labor to be carried out by folks assigned to this job.
They don’t seem to be to be construed as an exhaustive checklist of all tasks, duties and expertise required of personnel so categorised.
All personnel could also be required to carry out different tasks along with these specified now and again, as wanted
• We don’t cost any utility, processing, coaching, interviewing, testing or different charge in reference to the appliance or recruitment course of. Must you obtain a solicitation for the fee of a charge, please disregard it. Moreover, please be aware that emblems, logos, names and addresses are simply copied and reproduced. Due to this fact, you’re suggested to use explicit care when submitting private info on the internet
• We’re an equal alternative employer and worth variety inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
• Our individuals are all equally gifted in distinctive methods: we come from various traditions, private experiences and factors of view. And we wish to embody yours, Are you able to encourage us together with your concepts?
• We encourage all candidates to use and doesn’t follow any discrimination in any recruitment course of.
• Purposes submitted after the deadline won’t be thought of.
• Because of the urgency of the place, we now have the appropriate to recruit a candidate who matches the required profile earlier than the above deadline
• Solely certified candidates will likely be invited for interview
Utility Deadline 22nd December, 2020.