Emptiness for Name Centre Brokers in a Prime-flight Finance Firm in Lagos

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Dominion Consulting Nigeria – Our shopper, a top-flight Finance Firm in Lagos State is recruiting appropriate candidates to fill the place under:

 

 

Job Title: Name Centre Agent

Location: Ogba, Lagos
Slots: three

Job Description

  • Dependable and skilled name centre agent who will symbolize the corporate in an expert and cost-effective method to extend the corporate’s profitability and buyer satisfaction by answering incoming calls from clients about merchandise, reply to inquiries, handle complaints, troubleshoot vital customer support issues, and supply common details about the corporate to clients.

Obligations

  • Reply incoming calls and reply to buyer’s emails.
  • Promote merchandise and place buyer orders within the pc system.
  • Present product and repair info to clients.
  • Acknowledge, doc, and alert the administration crew of traits in buyer calls.
  • Comply with up buyer calls the place obligatory.
  • Upsell services.
  • Full name logs and studies
  • Administration of buyer complaints.
  • Course of orders and purposes.
  • Route calls to applicable assets the place obligatory.
  • Doc all name info in accordance with commonplace working procedures.
  • Different duties as assigned.

Necessities

  • Minimal of OND or equal.
  • Glorious information entry and typing expertise.
  • Superior listening, verbal, and written communication expertise.
  • Capacity to deal with annoying scenario appropriately.
  • Proficient in related pc purposes.
  • Information of customer support practices and rules.

Compensation

  • Enticing Wage
  • Well being Insurance coverage Scheme

 

 

Easy methods to Apply
and certified candidates ought to ship their CV to: hr@dominionconsulting.com.ng utilizing the “Job Title” as the topic of the e-mail.

Observe: Certified and shortlisted candidates can be contacted for interview through e-mail and SMS textual content, and can be required to renew instantly

 

Necessary Notes

  • The above statements are supposed to explain the final nature and stage of labor to be carried out by individuals assigned to this job.
    They aren’t to be construed as an exhaustive listing of all obligations, duties and expertise required of personnel so categorized.
    All personnel could also be required to carry out different obligations along with these specified occasionally, as wanted
    • We don’t cost any utility, processing, coaching, interviewing, testing or different price in reference to the appliance or recruitment course of. Must you obtain a solicitation for the cost of a price, please disregard it. Moreover, please notice that emblems, logos, names and addresses are simply copied and reproduced. Subsequently, you’re suggested to use explicit care when submitting private info on the net
    • We’re an equal alternative employer and worth range inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
    • Our persons are all equally gifted in distinctive methods: we come from various traditions, private experiences and factors of view. And we need to embrace yours, Are you able to encourage us together with your concepts?
    • We encourage all candidates to use and doesn’t apply any discrimination in any recruitment course of.
    • Purposes submitted after the deadline won’t be thought-about.
    • As a result of urgency of the place, we’ve the proper to recruit a candidate who matches the required profile earlier than the above deadline
    • Solely certified candidates can be invited for interview

 

Software Deadline  25th January, 2021