The Enugu Electrical energy Distribution Firm (EEDC) is likely one of the eleven electrical energy distribution corporations that emerged after the unbundling of the defunct Energy Holding Firm of Nigeria (PHCN).The corporate is saddled with the first duty of distributing and advertising electrical energy to finish customers throughout the 5 states within the South-East geo-political zone; specifically: Abia, Anambra, Ebonyi, Enugu and Imo, with a complete of 18 Enterprise Districts workplaces throughout these states.
Appropriate functions are hereby invited for:
Job Title: Name Centre Supervisor
Location: EEDC Company Headquarters, Enugu
Division: Buyer Service
- Name Centre Supervisor will monitor inbound and outbound calls and different digital buyer touchpoints to evaluate name centre brokers’ name administration abilities, technical accuracy, customer support efficiency and conformity to insurance policies and procedures in keeping with EEDC core values. This particular person will help in growing, creating and implementing name centre high quality processes and procedures in addition to making suggestions for brokers’ coaching as could also be wanted, and general enhancement of our clients expertise.
- Designing of complete analysis programmes for Name Centre Brokers.
- Creating a metric for High quality Requirements to watch and assess agent and group performances.
- Giving suggestions to Brokers on how they’ll enhance.
- Implementing Brokers’ teaching initiatives and proposals for coaching.
- Plan and help brokers’ on-boarding packages.
- Report name centre analytics
- Observing name centre tendencies via analytics and the bodily name centre surroundings and report back to name centre administration with motion plans.
- And another as could also be assigned.
to be Accepted
- three years Name Centre/Buyer Service expertise.
- three years Name Centre Coaching and/or High quality Assurance expertise.
- Ought to have glorious oral, written and interpersonal communication abilities
- Needs to be analytical, nicely organized and outcomes oriented.
- Possess stable time administration talent.
- Should adapt nicely to alter and efficiently set and modify priorities as the necessity arises.
- Exhibit a optimistic disposition, the power to work independently or as a part of a group and have a real curiosity in folks and want to ship.
- Ought to have good working data or experience with PC and software program (Phrase, PowerPoint, Excel).
- Ought to have sturdy data of buyer care processes and strategies.
- Needs to be devoted to offering distinctive companies for and on behalf of EEDC.
The best way to Apply
and certified candidates ought to:
Click on right here to use
Click on right here to use on-line (PDF)
Word: Solely shortlisted candidates shall be contacted. HR Division reserves the appropriate to not present standing updates on all candidates, however all profitable candidates will obtain a communication after the completion of the choice course of.
- The above statements are supposed to explain the final nature and degree of labor to be carried out by folks assigned to this job.
They aren’t to be construed as an exhaustive listing of all duties, duties and abilities required of personnel so labeled.
All personnel could also be required to carry out different duties along with these specified infrequently, as wanted
• We don’t cost any software, processing, coaching, interviewing, testing or different price in reference to the appliance or recruitment course of. Must you obtain a solicitation for the cost of a price, please disregard it. Moreover, please word that emblems, logos, names and addresses are simply copied and reproduced. Due to this fact, you might be suggested to use specific care when submitting private data on the internet
• We’re an equal alternative employer and worth range inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
• Our individuals are all equally gifted in distinctive methods: we come from numerous traditions, private experiences and factors of view. And we wish to embrace yours, Are you able to encourage us together with your concepts?
• We encourage all candidates to use and doesn’t follow any discrimination in any recruitment course of.
• Purposes submitted after the deadline won’t be thought of.
• As a result of urgency of the place, we have now the appropriate to recruit a candidate who matches the required profile earlier than the above deadline
• Solely certified candidates shall be invited for interview
Utility Deadline ninth February, 2021