Job Alternatives at Stanbic IBTC Financial institution

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Stanbic IBTC Financial institution is a number one African banking group targeted on rising markets globally. It has been a mainstay of South Africa’s monetary system for 150 years, and now spans 16 nations throughout the African continent.

Normal Financial institution is a agency believer in technical innovation, to assist us assure distinctive shopper service and vanguard monetary options. Our rising world success displays our dedication to the newest options, the perfect folks, and a uniquely versatile and vibrant working tradition. To assist us drive our success into the longer term, we’re on the lookout for resourceful people to affix our devoted workforce at our workplaces.

We’re recruiting to fill the place under:



Job Title: Head, E-business IT

Job ID: 53333
Location: Nigeria
Job Sector: Banking

Job Particulars

  • Data Know-how: Programs growth, Enterprise evaluation, Structure, Mission administration, Information warehousing, Infrastructure, Upkeep and manufacturing

Job Objective
Accountable for making certain sturdy, environment friendly eChannels platforms for enterprise operations. This contains:

  • Playing cards Options assist e.g. Visa/Grasp/Verve; Finacle Web Banking; Cellular Banking and USSD assist; Cost and Assortment channels; Digital lending Channel; Pockets
  • Administration and assist of e-Cost options e.g. PayDirect, WebPay, BankCollect, eTransact, LASG EBS-RSM fee techniques
  • Accountable for technique, planning, service supply, operation and administration of Ebusiness IT/know-how perform

Key Tasks / Accountabilities

  • Guarantee alignment of IT technique with quick and long-term enterprise objectives.
  • Capability planning for improved productiveness and enterprise development
  • Supply and administration of know-how tasks and resolution life cycle
  • Operation Implementation & assist of core banking, peripheral, digital channels and specialised purposes
  • Know-how enablement of customers, branches, head workplace campuses, CCC, ATMs and different digital supply channels
  • Administration of know-how techniques and repair suppliers according to SLA
  • Develop and preserve an built-in program to guard the integrity, confidentiality and availability of buyer’s info assets
  • Handle direct experiences on profession growth, coaching and different human assets associated points to make sure acceptable expertise and information switch.
  • Develop workforce targets and objectives according to the division’s and enterprise key strategic targets
  • Put together the budgets (CAPEX & OPEX) for the unit and be certain that all spend is strictly managed inside price range & RE
  • Handle prices (CAPEX & OPEX inside price range).

and Expertise

  • First diploma in Laptop Science or IT associated course
  • IT skilled certification/qualification can be an added benefit
  • Minimal of 12 years put up qualification expertise in Data Know-how with at the least 5 years’ expertise in senior IT administration capabilities
  • Minimal of 5 years banking/monetary trade expertise.

Technical Competencies:

  • IT Operations
  • IT Programs
  • Technical Evaluation
  • IT Information
  • Change administration
  • Rollout Administration.

and certified candidates ought to:Click on right here to use



Job Title: Core Banking Assist Officer

Job ID: 53824
Location: Nigeria
Job Sector: Banking

Job Particulars

  • Data Know-how: Programs growth, Enterprise evaluation, Structure, Mission administration, Information warehousing, Infrastructure, Upkeep and manufacturing

Job Objective

  • Software Assist Administration-Accountable for the Assist and Administration of the Financial institution Software (Finacle & Pricing & Experiences) and Companies (UNIX) utilized by the Manufacturing for enterprise continuity.
  • Software upkeep Administration -Administration and Supply of content material and Companies On-line; monitoring and making certain all software defects and requirement are promptly resolve.

Key Tasks / Accountabilities

  • Offering capability planning, monitoring, and upkeep of the Financial institution Software (Finacle & Pricing & Experiences and so on)
  • Making certain continuity and high quality by proudly owning the decision of points throughout platforms. Monitoring progress and escalating as acceptable until decision reached
  • To undertake superior administration duties as required e.g. to assist downside decision
  • To assist the event groups and the 24/7 group in deploying purposes and fixing issues
  • Reviewing and making certain full and acceptable handover of documentation previous to operational acceptance of latest or modified purposes.

and Expertise

  • Minimal of first diploma in Laptop Sciences or IT associated programs
  • Information of Oracle SQL, Unix Administrator, Javascripts required
  • Three-Four years expertise in associated position.

Technical Competencies:

  • Software information for assist
  • IT purposes
  • IT assist
  • Troubleshooting potential
  • Debugging
  • Information evaluation.

and certified candidates ought to:Click on right here to use



Job Title: Relationship Supervisor, Shopper Protection (Media & Telecoms)

Job ID: 53919
Location: Nigeria
Job Sector: Banking

Job Objective

  • Outline and execute strategic shopper plans that can guarantee the event of robust enterprise relationships and the supply of worthwhile and built-in Normal Financial institution services and products, with the aim of making certain shopper profitability, elevated income, threat optimisation and constant service supply.
  • It is a relationship administration position which may very well be for both the non-bank monetary establishments (NBFI), Client or Energy & Infrastructure sectors.

Key Tasks / Accountabilities
Develop and execute Shopper strategic plan:

  • Lead the event and execution of strategic shopper plans and shopper options in alignment with the sector technique (along with the core Shopper Service Groups) and handle and drive the implementation of shopper plans. Shopper plans developed and carried out.
  • Constantly analysis and analyse the shoppers’ enterprise context, operations and monetary efficiency. Focus on present and future enterprise alternatives with shoppers, and due to this fact place Normal Financial institution as a strategic advisor.

Formulate and handle Shopper Service Groups:

  • Establish people greatest suited to satisfy the shopper’s wants throughout merchandise to type a part of the core Shopper Service Groups (Shopper Service Groups) (i.e. based mostly on shopper alternative and to be reviewed frequently). Shopper service groups shaped and correctly directed to service the shopper successfully.
  • Handle Shopper Relationship Groups throughout related geographies (when relevant) by making certain that people are clear on their contribution and anticipated outcomes. Shopper service groups correctly knowledgeable and clear on their tasks and accountabilities.
  • Leverage, interact and collaborate with the Financial institution’s inside community to make sure that all of the Financial institution’s related experience is delivered to bear in each shopper interplay, sturdy and secure shopper service (in partnership with enterprise traces) is maintained, shopper outcomes are delivered and that any impediments to shopper supply are overcome by means of the provision of credible inside assets to construct and leverage robust long-term relationships with the shopper’s key resolution makers
  • Digital groups collaborate to share related experience and ship the perfect suited resolution to the shopper.
  • Often talk shopper strategic alternatives to the prolonged CST, and lead efficient communication sharing throughout the CST.
  • Broad and efficient shopper stakeholder relationship administration, coordination and monitoring throughout every shopper contact level.
  • Drive the co-ordination and communication of shopper info, actions and alternatives by means of efficient CST interplay and use of

Coordinate shopper deliverables and handle Shopper relationships:

  • Develop vital relationships with shopper resolution makers and frequently outline and talk business alternatives for brand new and present shoppers of SB. Personally preserve and deepen shopper relationships on the acceptable stage and foster long-term shopper curiosity.
  • Oversee the execution of shopper actions according to developed strategic shopper plans. Implementation of the shopper strategic plans.
  • Develop and align detailed shopper advertising and marketing plans (with inputs from the GM, TPS, Danger and IB protection) and drive the shopper’s pricing and ROE (together with related drivers e.g. threat grade, trade outlook, and so on.). Guarantee total shopper profitability.
  • Coordinate related programmes for every shopper (together with leisure and financial/sector highway reveals) and take part in key resolution making actions by the shopper to make sure that the financial institution is included in any request of advisory and financing providers. Positioning of Normal Financial institution within the shopper’s surroundings as the popular advisor.
  • Develop in-depth information of the shopper’s technique, enterprise, monetary efficiency, trade outlook/developments, particular sector information and basic macroeconomic points and developments within the nation and different related geographies and be certain that that is transferred to the related inside stakeholders. Proactively reply and anticipate shopper necessities.
  • Make sure the administration and evaluation of the Shopper Service Surveys, in addition to the implementation of targeted motion plans wanted to deal with the gaps recognized. Be sure that gaps recognized are addressed and that there’s enchancment in ranges of shopper satisfaction.

Present sector technique assist and enter:

  • Assist the International and / or Sector Head within the total administration and coordination of the shopper relationship and shopper/sector technique together with the availability of enter into the strategic route and worth proposition of Normal Financial institution. Shopper assist aligned to the sector or shopper technique and enterprise growth strategy.
  • Preserve detailed and present understanding of exterior markets (at nation, sector and shopper stage) to make sure that new alternatives for the financial institution are capitalised and threats are shortly recognized.
  • Deep understanding of the trade’s market surroundings and alternatives and steady evaluation of competitor landscapes, threats and business alternatives for the shopper.

Handle and drive Monetary Efficiency and Portfolio Administration:

  • Drive and personal annual budgets along with product homes and monitor precise efficiency towards price range, drive product cross- promote and shopper profitability.
  • Handle total shopper price and income together with the month-to-month monitoring of revue contributions per shopper in addition to the understanding of key drivers and variances to proactively reply to threads of lowering alternative.
  • Conduct and Optimise shopper and portfolio risk-adjusted portfolio ROE and CRCOC (towards prior yr and price range) evaluation, Cross Promote Ratio for portfolios, portfolio credit score losses and write-offs, pro-active portfolio administration leading to zero losses within the portfolio (together with extra administration and facility compliance), portfolio precise income and internet revenue development evaluation and pro-active administration of the portfolio pipeline and actions utilizing the suitable instruments.
  • Enhance sustainability and effectivity of portfolio revenues by maximising share of pockets and cross promote ratio per shopper
  • Proactive portfolio administration, enterprise origination and growth throughout the Portfolio and efficient timeous administration of the portfolio deal pipeline.

Drive Credit score and threat administration:

  • Drive and supply enter to timeous preparation, evaluate, sign-off and motivation of PCC and credit score paper submissions (managing end-to-end credit score course of together with facility letters, regularisation of circumstances, and so on.) and optimally allocate credit score limits and handle exposures throughout product and geography.
  • Act because the “first line of defence” as required by the Credit score Normal.
  • Guarantee portfolio compliance with threat administration frameworks (Credit score, Authorized & Regulatory)
  • Guarantee understanding.

Preserve Information of merchandise, providers and capabilities are throughout the financial institution:

  • Preserve a proficient information of merchandise, providers and capabilities throughout the financial institution (in all related geographies and sectors) to make sure related and knowledgeable shopper conversations.
  • Leverage analysis merchandise provided by the financial institution for the shopper’s benefit and deal with enhancing cross-selling alternatives and originating worthwhile transactions at the side of the product areas.
  • Develop, share and exhibit a deep understanding of shoppers’ strategic targets, their enterprise and the markets inside which they function, with a purpose to add the fitting worth.
  • Preserve a working information of Normal Financial institution’s technique, footprint and capabilities to make sure related and knowledgeable shopper conversations.

Comply and conduct routine actions:

  • Conduct set routine actions equivalent to, produce month-to-month reporting, reviewing of pricing, pursuits’ charges, and so on. Make sure the accuracy of the info within the system.
  • On an annual foundation, evaluate the pricing concessions. – Be sure that the worth has been accredited by the pricing committee and the shopper has been suggested accordingly.

Allow Shopper Offers by reviewing shopper base:

  • Ongoing evaluate of shopper base for potential Excessive Danger shoppers.
  • Information the event and evaluate credit score paper for submission to the Pre- Credit score Committee (PCC).
  • Information the event and evaluate acceptable documentation to finish annual credit score evaluate.
  • Act as escalation level for any recognized dangers.
  • Constant shopper deal enablement at required customary.

Most well-liked Qualification and Expertise

  • Undergraduate in Finance, Economics, Accounting or different related diploma or NQF equal. Different related together with put up graduate equivalent to an MBA is taken into account a bonus
  • Minimal of 5 years of related expertise.
  • Minimal of three years’ expertise within the shopper service surroundings.
  • An extra Three years throughout the credit score or product surroundings is taken into account a bonus.

Information / Technical Abilities / Experience
Management Competencies:

  • Buyer and Shopper-Targeted Innovation
  • Main Courageously
  • Looking for Deeper Understanding
  • Aligning Enterprise to Technique
  • Inspiring Efficiency for Execution
  • Holding Individuals Accountable
  • Rising Functionality
  • Purposeful Collaboration.

and certified candidates ought to:Click on right here to use


Essential Notes

  • The above statements are meant to explain the overall nature and stage of labor to be carried out by folks assigned to this job.
    They don’t seem to be to be construed as an exhaustive record of all tasks, duties and expertise required of personnel so labeled.
    All personnel could also be required to carry out different tasks along with these specified once in a while, as wanted
    • We don’t cost any software, processing, coaching, interviewing, testing or different payment in reference to the applying or recruitment course of. Do you have to obtain a solicitation for the fee of a payment, please disregard it. Moreover, please observe that emblems, logos, names and addresses are simply copied and reproduced. Due to this fact, you’re suggested to use explicit care when submitting private info on the internet
    • We’re an equal alternative employer and worth variety inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
    • Our individuals are all equally gifted in distinctive methods: we come from numerous traditions, private experiences and factors of view. And we wish to embrace yours, Are you able to encourage us together with your concepts?
    • We encourage all candidates to use and doesn’t follow any discrimination in any recruitment course of.
    • Purposes submitted after the deadline is not going to be thought of.
    • Because of the urgency of the place, we have now the fitting to recruit a candidate who matches the required profile earlier than the above deadline
    • Solely certified candidates will likely be invited for interview

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