Job Recruitment at Fenix Worldwide

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Fenix Worldwide, a subsidiary of ENGIE is a next-generation power and know-how firm.

ENGIE Vitality Entry is a number one Pay-As-You-Go (PAYGo) and mini-grids options supplier in Africa, with a mission to ship inexpensive, dependable and sustainable power options and life-changing providers with distinctive buyer expertise. The corporate is a results of the mixing of Fenix Worldwide, ENGIE Mobisol and ENGIE PowerCorner; and develops progressive, off-grid photo voltaic options for properties, public providers and companies, enabling prospects and distribution companions entry to scrub, inexpensive power. The PAYGo photo voltaic dwelling programs are financed by inexpensive instalments from $Zero.14 per day and the mini-grids foster financial improvement by enabling electrical productive use and triggering enterprise alternatives for entrepreneurs in rural communities

 

With over 1,700 workers, operations in 9 nations throughout Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million prospects and greater than 5 million lives impacted thus far, ENGIE Vitality Entry (EEA) goals to stay a number one clear power firm, serving hundreds of thousands of shoppers throughout Africa by 2025.

We’re recruiting to fill the place under:

 

 

Job Title: Cost Help Intern

Location: Lagos
Division: Buyer Expertise
Reporting to: Head of Buyer Expertise

Job Goal

  • We’re in search of dynamic, extremely motivated and disciplined Cost Help Interns with a ardour for entrepreneurship, renewable power, and monetary inclusion to affix our group.
  • A profitable Cost Help Intern should be pc literate, a important thinker, attentive to particulars and comfy utilizing Microsoft packages. This place requires people to have a powerful ardour for listening and offering options to folks.

Duties, Deliverables and Actions
Key Duties:

  • Guarantee a superb expertise to all prospects with every interplay
  • Confirm and report funds made by prospects to Firm accounts
  • Preserve buyer data by updating account info of complaints, points, resolutions, e.t.c.

Deliverables and Actions:

  • Deal with complaints and supply acceptable options and options inside the cut-off dates and comply with up to make sure decision
  • Reconcile Firm accounts on the finish of every day
  • Contribute to group effort by engaging in associated outcomes as wanted
  • Construct sustainable relationships of belief by open and interactive communication
  • Go the additional mile to course of prospects funds in a immediate style
  • Determine and talk areas for continuous enchancment of service ranges for the decision Heart; recommending course of enhancements.

Required Expertise & Expertise

  • OND holders, candidates about to bear or at the moment present process the one 12 months NYSC scheme are most well-liked.
  • Zero-1 12 months of expertise
  • Glorious Written and Verbal Communication Expertise.

Extremely Desired Expertise:

  • Means to work each in groups and independently
  • Enthusiastic about fixing issues for purchasers in rural communities
  • Proficiency in English Language and 1 or extra different Nigerian Languages
  • Important considering expertise (capability to assume outdoors the field)
  • Good downside fixing expertise (options oriented)
  • Flexibility with capability to work below stress to satisfy deadlines
  • Willingness and want to study new concepts.

and certified candidates ought to:Click on right here to use

 

 

Job Title: Gross sales Staff Lead

Location: Benue
Division: Gross sales & Advertising and marketing
Reporting to: Head of Gross sales & Advertising and marketing

Job Overview

  • The Gross sales Staff Lead will likely be stationed in Ikorodu and be liable for main and managing a group of gross sales brokers, set up technicians, twin contractors and their prospects – liable for the complete buyer cycle I.e., sale, fulfil, preserve and get well.
  • The profitable candidate should be a detail-oriented skilled with robust important considering expertise and a demonstrated monitor report of efficient gross sales work.

Key Duties

  • Develop and implement the gross sales operational methods inside allotted space, in addition to align with the realm gross sales goal.
  • Organizing gross sales actions and capabilities within the area to realize targets, income and desired high quality gross sales.
  • Managing set up technicians and upkeep technicians
  • Coaching and training of gross sales brokers on subjects together with pitching, gross sales dialog, closing and constructing robust and long-lasting relationships with prospects.

Deliverables and Actions:

  • On time high-quality system installations on the prospects premises or another location as directed by Engie Vitality Entry.
  • Coordinate set up technicians and upkeep technicians to make sure programs are put in and maintained,
  • Help recruitment of recent set up and upkeep technicians within the gross sales space.
  • Put together the month-to-month set up monitoring report for the zonal service coordinator.
  • Assessment management month-to-month fee funds and payroll comply with up on defective installations and inform finance division about deductions.
  • Repossessions are aligned and coordinated with the client finance division.
  • Determine the wants for and recruit new contractors with help from service community group chief.
  • Liable for disciplinary for installations and upkeep technicians.
  • Inventory takings
  • Inventory audit report
  • Offering common portfolio & compliance studies to zonal gross sales supervisor and credit score management group
  • Managing the each day work and actions of space administrator in accordance prioritization coverage on exercise actions.
  • Cope with complicated eventualities (buyer not discovered, fireplace, violence and so on.)
  • Assessing inside and exterior trigger for portfolio deteriorations
  • Taking part within the recruitment of recent workers and coaching of present workers
  • Monitor and overview KPIs + present suggestions space administrator
  • Conduct periodic efficiency overview of space administrator.
  • Mentoring every SAs, set up technician, upkeep technician, twin contractor and space admin to boost operational efficiency, motivation and engagement.
  • Educating Gross sales brokers, twin contractors, space administrator, set up technicians, upkeep technicians and in relevant insurance policies, tips supplied by zonal gross sales supervisor and credit score departmental requirements.
  • Help conducting quarterly stock audits for all service centres.

Required Expertise and Expertise

  • BSc. Diploma or Equal
  • 2 or extra years working in a task inside a progressive gross sales and/or monetary providers
  • Earlier expertise in a managerial place is an added benefit
  • Means and keenness for teaching and coaching.
  • Sturdy capability in planning and group.
  • Glorious verbal communication expertise with buyer focus
  • Pc literate, group participant and dynamic self-starter.
  • Keen to journey/assign in any geographic space in Nigeria
  • Benue resident or keen to relocate there
  • Fluent in English.

Extremely Desired Expertise:

  • Means to work in groups or independently
  • Important considering expertise (capability to assume outdoors the field)
  • Good problem-solving expertise (options oriented)
  • Good influencing and negotiation expertise
  • Flexibility with capability to work below stress to satisfy deadlines
  • Willingness and want to study new concepts.

and certified candidates ought to:Click on right here to use

 

 

Job Title: Technical and Operations Supervisor, Mini-Grids

Location: Abuja, with nationwide enterprise journeys
Division: Mini-Grids
Reporting line: Head of Mini-Grids, Nigeria

Job Goal / Mission  

  • The Technical and Operations Supervisor will play a key function within the design and operation of mini-grids, in addition to within the conduct of the principle technical and digital improvements important to the success of Engie Vitality Entry in Nigeria. It is a distinctive management function of the Technical and Operations Staff in ENGIE Vitality Entry Nigeria.

Key Duties, Deliverables and Actions
Key Duties:

  • Construction and handle the technical group: recruit and practice new workers, together with native technicians in including new connections and fixing technical issues on mini-grids
  • Develop the funds, comply with the month-to-month portfolio, and make end-of-month feedback on the technical half
  • Be liable for the applying of the HSSE (Well being, Security, Safety and Atmosphere) requirements of the ENGIE Group inside the firm
  • Present coaching and awareness-raising for all of the gamers who go to our websites, specifically workers and our subcontractors
  • Consider the technical feasibility of recent progressive services: perceive buyer wants and suggest options
  • Perform a everlasting technological watch
  • Guarantee the continual enchancment of instruments, greatest practices and inside expertise

Deliverables and Actions
In improvement part:

  • Make the preliminary prognosis and the qualification of the thought of web site (s)
  • Take part in finishing up mini-grid feasibility research, along side the Headquarters Operations group: selection and sizing of PV tools, web site plans, simulation of the yield, electrical diagrams, sizing of storage programs and programs hybrids, and so on.
  • Analyze the technical facet of a young specification
  • Help the event of economic mannequin assumptions (together with the costing of Capex and Opex)
  • Write technical recordsdata in help of business gives for responses to requires tenders
  • Guarantee interplay with technical stakeholders, session of service suppliers and suppliers, and draft session specs

In building part:

  • Make sure the monitoring of tasks (Price, High quality, Deadlines) in help of the development groups and / or the EPC contractor
  • Observe quotes and invoicing in reference to our tasks
  • Make sure the supply and provide of supplies upstream of the beginning of labor
  • Guarantee the correct execution of the works in compliance with the HSSE guidelines of the ENGIE Group and the standard procedures in drive
  • Handle mini-grid building groups
  • Put together the paperwork for the reception of the mini-grids
  • Carry out web site acceptance on the finish of the works and be certain that the O&M groups are effectively skilled for the upkeep of all tools

In Operation and Upkeep part:

  • Guarantee correct functioning of mini-grids 24/7
  • Be liable for the metering platform and the upkeep of sensible meters
  • Set up the technical help technique
  • Plan and perform preventive upkeep campaigns for websites
  • Prepare “Native Operators” on the technical duties that they need to carry out on the websites: fundamental upkeep of the manufacturing unit, preventive upkeep, writing of studies on issues encountered
  • Make sure that cellular cost, SMS communication to prospects and the web connection of the metering system are nonetheless useful
  • Guarantee all websites are correctly monitored, present wonderful service to our prospects and are effectively maintained

Required Expertise & Expertise

  • Maintain a Grasp’s diploma in Electrical Engineering or in one other associated area
  • Have at the very least 10 years of related expertise in electrical energy and / or power effectivity, together with at the very least 5 years in a group administration place
  • Be keen about entry to power and enhancing the lives of rural communities
  • Be keen about clear energies (ideally photo voltaic photovoltaics and batteries)
  • Be keen about innovation and know-how
  • Have superior expertise in quantitative evaluation and grasp Excel and PowerBI
  • Be structured and have a watch for element
  • Have the ability to meet deadlines, get organized and perform a number of duties in parallel
  • Have a confirmed capability to plan and obtain objectives
  • Have the ability to work independently and show an ideal sense of initiative and sense of priorities
  • Have an entrepreneurial spirit and be capable to work in a group
  • Have robust interpersonal expertise to interface with all members of the Engie Vitality Entry group
  • Have wonderful written and oral communication expertise in English
  • Decide to upholding excessive requirements of integrity, professionalism and confidentiality
  • Display humility, honesty and suppleness.

Desired Expertise & Expertise:

  • Have expertise within the area of mini-grids
  • Have expertise within the improvement and/or operation of digital instruments.

and certified candidates ought to:Click on right here to use

 

 

Job Title: Buyer Service Consultant Intern (Hausa Speaker)

Location: Lagos
Division:  Buyer Expertise
Reporting to: Head of Buyer Expertise

Job Goal

  • We’re in search of dynamic, extremely motivated and disciplined Buyer Service Representatives with a ardour for entrepreneurship, renewable power, and monetary inclusion to affix our group.
  • A profitable Buyer Service Consultant should be fluent in Hausa, important thinker, attentive to particulars and a very good communicator. This place requires people to have a powerful ardour for listening and offering options to folks.

Duties, Deliverables and Actions
Key Duties:

  • Guarantee a superb expertise to all prospects with every interplay
  • Give prospects details about services
  • Cross-sell Fenix merchandise to prospects the place potential.

Deliverables and Actions:

  • Deal with buyer complaints, present acceptable options and options inside the cut-off dates and comply with up to make sure decision
  • Vet and open buyer accounts by recording account info.
  • Preserve buyer data by updating account info of complaints, points, resolutions, praises, e.t.c.
  • Observe-up with prospects who’ve delayed funds
  • Contribute to group effort by engaging in associated outcomes as wanted
  • Handle massive quantities of incoming calls
  • Construct sustainable relationships of belief by open and interactive communication
  • Go the additional mile to interact prospects
  • Work with customer support supervisor to make sure correct customer support is being delivered
  • Closeout or open name data
  • Learn from scripts
  • Resolve buyer complaints by way of cellphone, e-mail, mail or social media
  • Determine and talk areas for continuous enchancment of service ranges for the decision Heart; recommending course of enhancements.

Required Expertise & Expertise

  • OND holders, candidates about to bear or at the moment present process the one-year NYSC scheme are most well-liked.
  • Zero-1 12 months of expertise
  • Glorious Written and Verbal Communication Expertise
  • Microsoft Excel expertise
  • Means to work together with friends and mid-level leaders internally.

Extremely Desired Expertise:

  • Means to work each in groups and independently
  • Enthusiastic about fixing issues for purchasers in rural communities
  • Proficiency in English Language and 1 or extra different Nigerian Languages
  • Important considering expertise (capability to assume outdoors the field)
  • Good problem-solving expertise (solutions-oriented)
  • Flexibility with the flexibility to work below stress to satisfy deadlines
  • Willingness and want to study new concepts.

and certified candidates ought to:Click on right here to use

 

 

Job Title: Head of Product & Industrial, Minigrids

Location: Abuja, with nationwide enterprise journeys
Division: Mini-Grids
Reporting line: Head of Mini-Grids, Nigeria

Job Goal / Mission  

  • As a part of the Entry to Vitality Minigrid Nigeria administration group and functionally hooked up to the worldwide head of Product & Industrial Minigrid, the Product & Industrial supervisor is liable for the product improvement, the client expertise and the revenues at nation degree. This covers our completely different income streams of electrical energy gross sales, home equipment gross sales, buyer finance, advert hoc providers.
  • To satisfy her/his aim, her/his scope will cowl buyer care and customer support, advertising and marketing, enterprise incubation program and help to entrepreneurs, constructing and managing native companions, information analytics and actions monitoring.
  • She/He will likely be accountable for managing the industrial group within the clusters of operations.
  • This place implies to work in shut relationship with the entire minigrid group in Nigeria, the ENGIE Vitality Entry group and the worldwide Product & Industrial group.

Key Duties, Deliverables and Actions
Key Duties:

  • Construction and lead all industrial actions inside the firm
  • Handle industrial group in cluster (Targets setting, coaching, help, monitoring, efficiency analysis and so on.) on all industrial subjects: power gross sales, home equipment gross sales, buyer finance administration, buyer expertise, different providers
  • Construct the funds, monitor actions and construct the industrial month-to-month reporting.

Deliverables and Actions:
Knowledge evaluation:

  • Construct and preserve operational monitoring and administration instruments for industrial actions
  • Analyse industrial information to enhance efficiency, processes and merchandise.

Set up a community of companions:

  • Develop and handle a community of native companions to spice up revenue producing actions within the mini-grid websites.

Gross sales (earlier than cluster creation):

  • Be liable for consumer acquisition and retention
  • Gross sales energy-efficient home equipment and machines.

Buyer help and group engagement (Earlier than cluster creation):

  • Help prospects and the group within the utilization and understating of our product & providers
  • Handle Native Operators within the cluster zone
  • Be liable for buyer satisfaction.

Required Expertise & Expertise

  • A minimal of 5 years in industrial actions administration (advertising and marketing, gross sales, buyer expertise and efficiency administration) or in a associated area
  • Grasp’s in Enterprise or Administration
  • Sturdy analytical capability
  • Get pleasure from engaged on a number of tasks in parallel, capability to prepare groups to ship venture in a well timed method
  • Means to be a part of a multi-cultural group and to work with a number of streams
  • Be keen about enhancing rural communities life
  • Glorious oral and written communication expertise in English required
  • Means to successfully talk in at the very least 1 native language. Extra is a plus.
  • Expert in the usage of Microsoft Workplace merchandise and fundamental IT data required.

Desired Expertise & Expertise:

  • Expertise with PowerBI or tableau is a plus
  • Autonomous and proactive mindset
  • Financial modelling data is a plus.

and certified candidates ought to:Click on right here to use

 

 

Job Title: Gross sales Staff Lead

Location: Udi, Enugu
Job Kind: Full-time
Staff: Gross sales

COVID-19 Recruitment Replace

  • Please word that due unavoidable circumstances caused by the COVID-19 pandemic, we now have quickly halted hiring for all vacant positions. Nonetheless, we’re nonetheless gathering CVs and may attain out to candidates for screening interviews. We is not going to be making gives or sending out contracts till additional discover.
  • We’re constructing a various and inclusive group and  this chance is open to any certified inside and exterior candidates. Ladies, candidates from Africa and people with expertise engaged on the continent are significantly inspired to use for this function.

Duties, Deliverables and Actions
Key Duties:

  • Gross sales Goal Achievement inside assigned Clusters
  • Obtain Glorious PH of buyer portfolio
  • Recruitment, Coaching and efficient Staff administration of Gross sales Staff.

Deliverables and Actions:
Gross sales Goal Achievement inside assigned Clusters:

  • Market Initiatives- Drive market initiatives to realize and improve high quality buyer base within the assigned clusters
  • Market Activations- Perform weekly market activations within the territory to generate leads and eventual conversion to gross sales.
  • Product Focusing on- Drive all product combine gross sales by the proper product focusing on to the proper section of the prospects/prospects.
  • Product Presentation- Perform product displays and exhibitions inside assigned clusters
  • Determine Alternatives- Consistently determine alternatives for driving activation and different gross sales inside clusters.
  • Plans- Draw up weekly/Month-to-month route plans for the FPCs
  • Monitor Gross sales- Monitor each day/weekly/month-to-month gross sales goal Vs precise with the FPCs
  • POS Location- Scout for viable areas for POS Enlargement and administration.

Obtain Glorious PH:

  • Gross sales Compliance- Drive gross sales course of compliance inside clusters
  • Buyer Visits- Perform each day/weekly buyer visitations to resolve or escalate pending points with buyer programs
  • Affect Buyer Habits- Drive the proper buyer conduct on funds by guaranteeing prospects are directed to the closest POS/SC for funds
  • Product Selection- Guarantee the proper product is bought to the proper prospects
  • Discipline Clinic- Take part in Discipline clinic actions
  • Overdue Buyer Lists- Monitor and Share weekly overdue buyer lists with the FPCs
  • Coaching- Steady coaching and training of RPCs on God/Dangerous portfolios, catch up and so on.

Recruitment, Coaching and Staff administration:

  • Recruitment- Recurrently recruit new Fenix Energy Champions (FPC) inside territory
  • Efficiency Monitoring- Weekly efficiency monitoring of RPCs and initiating corrective actions the place required
  • Conferences- Maintain common assembly with the RPCs
  • Coaching- Recurrently practice and retrain group leads on gross sales course of, Gross sales pitch, merchandise, Buyer Service and so on.
  • Fee Construction- Guarantee FPCs understanding of fee constructions (Colors) and journey with Fenix
  • Reward- Design reward and recognition schemes for top performing RPCs
  • Buyer Boards- Take part in customer support boards, area clinics, weekly conferences with SCAs
  • Staff Constructing- Drive #One Staff aim inside clusters by way of group constructing actions.

After Gross sales Help:

  • Overdue Buyer Visits- Recurrently go to overdue prospects to determine their challenges and resolve
  • Escalate issues- Escalate lingering points to the SMs
  • High quality Test- Each day/weekly checks on high quality of installations by FPCs
  • Swap stocks- Deploy and monitor swap shares and kids within the territory
  • Repossession- Repossess Fenix kits from fringe prospects
  • Reporting
  • Ship weekly/month-to-month studies on gross sales actions inside territory utilizing accepted template.

Required Expertise and Expertise

  • BSc. Diploma or Equal
  • Three-5+ years working in a task inside a progressive gross sales and/or monetary providers atmosphere with robust, quantifiable outcomes
  • Expertise or ardour for working in creating markets.

Extremely Desired Expertise:

  • Means to work each in groups and independently
  • Enthusiastic about fixing issues for purchasers in rural communities
  • Proficiency in English Language and 1 or extra different Nigerian Languages
  • Important considering expertise (capability to assume outdoors the field)
  • Good downside fixing expertise (options oriented)
  • Flexibility with capability to work below stress to satisfy deadlines
  • Willingness and want to study new concepts.

Remuneration
Fenix gives a aggressive wage and a enjoyable, fast-paced and high-growth work atmosphere.

and certified candidates ought to:Click on right here to use

In your cowl letter, please remember to spotlight the next:

  • Why you have an interest in Fenix Worldwide, and
  • What excites you about this explicit function.

 

Word

  • We acknowledge the worth of variety in our workforce, and encourage all certified candidates to use.
  • We thank all candidates who select to use, nevertheless, solely these chosen for an additional interview will likely be contacted.

 

Essential Notes

  • The above statements are meant to explain the final nature and degree of labor to be carried out by folks assigned to this job.
    They don’t seem to be to be construed as an exhaustive listing of all obligations, duties and expertise required of personnel so categorized.
    All personnel could also be required to carry out different obligations along with these specified once in a while, as wanted
    • We don’t cost any utility, processing, coaching, interviewing, testing or different price in reference to the applying or recruitment course of. Must you obtain a solicitation for the cost of a price, please disregard it. Moreover, please word that emblems, logos, names and addresses are simply copied and reproduced. Due to this fact, you’re suggested to use explicit care when submitting private info on the net
    • We’re an equal alternative employer and worth variety inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
    • Our individuals are all equally gifted in distinctive methods: we come from numerous traditions, private experiences and factors of view. And we wish to embody yours, Are you able to encourage us along with your concepts?
    • We encourage all candidates to use and doesn’t follow any discrimination in any recruitment course of.
    • Purposes submitted after the deadline is not going to be thought of.
    • Because of the urgency of the place, we now have the proper to recruit a candidate who matches the required profile earlier than the above deadline
    • Solely certified candidates will likely be invited for interview

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