Folks Capability Administration – Our consumer, a fast-growing Fintech firm, is presently recruiting suitably certified candidates to fill the place beneath:
Job Title: Head, Buyer Relations
- To handle and innovate buyer grievance administration system to cut back buyer complaints
- Handle & develop high quality workforce to boost and management name centre/ service high quality requirements and measurement for all buyer contact factors
- Evaluate and enhance CS agents- conversations (calls,emails,chat,and so on.)- To measure and enhance CSAT
- Guaranteeing disciplined use of inner methods whereas tapping into the creativity of the workforce for steady enchancment
- Offering buyer insights that kind the premise for rising our product portfolio and driving course of innovation
- Specializing in steady enchancment in conversion via automation, coaching, and cross-functional collaboration.
- B.Sc Diploma in a related subject
- Grasp’s Diploma is an added benefit
- Related further skilled qualification is required
- A minimal of 5 years expertise
- Prior work expertise within the tech / e-commerce business is required
- Tech savvy and data-driven to assist form a multi-channel buyer expertise and drive outcomes
- Intensive expertise in course of enchancment via automation and tech-enabled instruments
- Candidates mustlive inside Lekki, Lagos.
Job Title: Public Relations Supervisor
- Plan, implement and handle public relations applications
- Plan and finances for PR occasions, applications and initiatives
- Assist in designing and reviewing a wide range of promotional and advertising supplies
- Design and evaluate the web content material in media bulletins and media kits
- Monitor company picture continuously and guarantee it’s in compliance with firm model
- Verify and handle content material produced for web site and social media channels
- Develop and implement PR insurance policies and procedures
- Measure and supply studies on every PR marketing campaign
- Construct long-term relationships with all related stakeholders, reminiscent of native authorities, media folks, politicians, and so on.
- Produce content material for varied speeches, occasions, hearings.
- Develop and implement disaster communications recommendation and media technique, as wanted.
- B.Sc / B.A in PR, Communications, Journalism or comparable related subject
- Earlier working expertise as Public Relations Specialist for five 12 months(s)
- A confirmed monitor report of profitable PR campaigns
- Wonderful communication, presentation and management abilities
- Excellent organizational and time administration abilities
- Aptitude in presentation and public talking
- Consideration to particulars
- Candidates should reside in Lekki, Lagos.
The right way to Apply
and certified candidates ought to ship their CV and Cowl Letter to: email@example.com utilizing the Job Ttle as the topic of the e-mail.
- The above statements are meant to explain the final nature and stage of labor to be carried out by folks assigned to this job.
They aren’t to be construed as an exhaustive checklist of all duties, duties and abilities required of personnel so categorised.
All personnel could also be required to carry out different duties along with these specified once in a while, as wanted
• We don’t cost any software, processing, coaching, interviewing, testing or different charge in reference to the appliance or recruitment course of. Must you obtain a solicitation for the cost of a charge, please disregard it. Moreover, please notice that emblems, logos, names and addresses are simply copied and reproduced. Due to this fact, you’re suggested to use specific care when submitting private info on the net
• We’re an equal alternative employer and worth variety inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
• Our persons are all equally gifted in distinctive methods: we come from numerous traditions, private experiences and factors of view. And we wish to embody yours, Are you able to encourage us together with your concepts?
• We encourage all candidates to use and doesn’t follow any discrimination in any recruitment course of.
• Functions submitted after the deadline is not going to be thought-about.
• As a result of urgency of the place, we now have the appropriate to recruit a candidate who matches the required profile earlier than the above deadline
• Solely certified candidates shall be invited for interview
Software Deadline 1st April, 2021.