Nigerian Breweries Plc – We’re the foremost brewing firm in Nigeria, obsessed with profitable with Nigeria and advertising and marketing high-quality manufacturers.
We’re recruiting to fill the place beneath:
Job Title: Telesales Supervisor
- The Telesales Supervisors would work with the Contact Centre Lead (CCL) & the Contact Centre Supervisor to handle the day-to-day operation on the Contact Centre.
- He / She supervises a workforce of Telesales Agent calling on prospects as assigned; promote NB merchandise to them and comply with up to make sure these merchandise are delivered satisfactorily.
- To help in coordinating the day-to-day working of and the actions of workforce of Telesales Representatives / Brokers on the Contact Centre – the Telesales actions of promoting and Buyer problem-solving.
- Carry out coaching, teaching, and main Telesales representatives and as they supply help for patrons.
- Work with the Contact Heart Supervisor in figuring out traits and establishing name heart targets.
- Current reviews and analyzing contact heart information to enhance processes and efficiency.
- Persistently consider the efficiency of telesales representatives, guarantee self-discipline and corrective actions the place essential
- Taking over different duties or initiatives to help workers, different managers, and name heart operations.
- Present management for telesales Brokers by actively participating and supporting them to make sure higher efficiency
- Work with Contact Centre Supervisor to implement Change Applications and Tasks which influence the contact centre
- To drive achievement of service and gross sales targets, SLA’s and KPIs on the Centre frequently.
- To make sure use of Phone to attaining efficient protection to the assigned retailers and to promote all NB merchandise to them, thereby rising NB protection of the market and obtain customer-centric aims.
- Information Telesales representatives by way of tough calls or points, diffusing indignant prospects, and dealing with points that can’t be fielded by telesales representatives
- Day by day steering the frontline (STF) assembly by main workforce conferences, develop shows and talks to inspire and educate telesales representatives and supervisors.
- Work with Contact Centre Supervisor to hold out common analysis /evaluation and develop a tradition the place coaching and growth are a part of the workforce, figuring out actions and dealing with trainers to make sure the talents and information are develop successfully.
- Getting ready and updating efficient each day name plan for TSRs for a productive buyer relationship administration.
- Work carefully with the varied gross sales space workforce to make sure that prospects are completely satisfied and glad always by offering immediate feedbacks from prospects with a view to proffering options to their challenges.
- Monitor all calls to make sure that due course of and high quality requirements are adhered to and intervene / right TSR the place essential.
- Submit common reviews to administration and search new concepts and methods to enhance efficiency on the heart
- Figuring out and instilling finest apply, processes, methods and advocate steady enchancment concept for the centre.
- Repeatedly Studies weekly workforce actions to Contact Centre Supervisor.
- Help CCM in coordinating arrange and guaranteeing that every one instruments in use for working reminiscent of Fast Drinks (QD) are available and functioning always.
- Common follow-through on all gross sales order generated by TSRs for immediate supply to prospects.
- Continuously liaising with respective Area Gross sales Staff (STL, ASM, Fulfilment Brokers to make sure all different created by the Brokers are fulfilled well timed and in-full (OTIF).
- First Class Diploma in any self-discipline.
- Fluent in English & multiple native language(s) wanted for interplay (Presentation, studying, written, spoken)
- Earlier expertise in a Normal Contact Centre with comparable Aims (Outbound / Inbound & Buyer Service.
- Expertise with using Microsoft Workplace packages.
- Minimal of two years’ expertise in a name centre.
- Good information of the artwork of promoting by way of Telephoning, Gross sales processes, operations and controls
- Good presentation and communication abilities.
Easy methods to Apply
and certified candidates ought to:
Click on right here to use
- The above statements are meant to explain the overall nature and degree of labor to be carried out by folks assigned to this job.
They don’t seem to be to be construed as an exhaustive listing of all tasks, duties and abilities required of personnel so categorized.
All personnel could also be required to carry out different tasks along with these specified every now and then, as wanted
• We don’t cost any utility, processing, coaching, interviewing, testing or different payment in reference to the applying or recruitment course of. Must you obtain a solicitation for the cost of a payment, please disregard it. Moreover, please observe that emblems, logos, names and addresses are simply copied and reproduced. Subsequently, you might be suggested to use specific care when submitting private info on the net
• We’re an equal alternative employer and worth range inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
• Our individuals are all equally gifted in distinctive methods: we come from various traditions, private experiences and factors of view. And we need to embrace yours, Are you able to encourage us together with your concepts?
• We encourage all candidates to use and doesn’t apply any discrimination in any recruitment course of.
• Purposes submitted after the deadline won’t be thought-about.
• As a result of urgency of the place, we’ve the proper to recruit a candidate who matches the required profile earlier than the above deadline
• Solely certified candidates shall be invited for interview