Airtel Nigeria (Airtel Networks Restricted) is a number one telecommunications companies supplier in Nigeria headquartered in Lagos, the industrial nerve-centre of Nigeria. The telco ranks amongst the highest 4 cellular service suppliers by way of subscribers with a buyer base of greater than 39.eight million. The corporate’s product choices embrace 2G, 3G and 4G wi-fi companies, cellular commerce and enterprise companies.
We’re recruiting to fill the positions under:
Job Title: Credit score and Danger Officer
Job Kind: Full Time
- This position successfully manages postpaid vetting, funds and financial institution reconciliation to drive prospects’ satisfaction, income reconciliation, pre and submit danger analysis of shoppers to attenuate whole dangerous debt and different leakages.
Fee Administration and Every day / Month-to-month Financial institution Reconciliation Assertion towards funds:
- Be sure that funds made by prospects replicate of their account throughout the agreed SLA.
- Monitor to make sure each day cost from all channels are captured to stop detrimental expertise and litigation (Retailers & Auto-posting).
- Reconcile cost points.
Safety Deposit Administration:
- Handle Safety deposit on the billing software program to make sure Postpaid publicity are appropriately managed
- Handle Safety Deposit from all channels (Retailers, & Fast Teller)
- Administration of Refund of Safety Deposit to prospects throughout the agreed SLA
- Reconciles Safety deposit to new activations and different companies to make sure a correct SD document Match Vs. Enterprise exposures.
Buyer Reconnection Administration:
- Guarantee all Postpaid suspended prospects attributable to None cost are reconnected at cost of at the very least 80% of the OVERDUE invoices
- Monitor all reconnections and report on breaches to stop income leakages and dangerous debt
- Guarantee month-to-month evaluation of Suspended and Reconnected prospects as a way to proactively determine and handle Postpaid Debtors.
Doc administration and Publish Activation Test Compliance:
- Drive and be sure that Publish-paid Doc Vetting are closed throughout the stipulated SLA.
- Guarantee all post-paid activations doc are correctly reconciled and archived
- Guarantee submit activations checks are executed on all new and present post-paid accounts for compliance and governance
- Drive Workers Activations and Exit consistent with authorised coverage.
Roaming Publicity Administration:
- Guarantee roaming exposures are handled promptly to keep away from loss
- Monitor activation and deactivation of roaming service consistent with the authorised course of to stop fraud.
Pre and Publish Danger Analysis:
- Execute Credit score Supervisor to make sure Postpaid base are rated primarily based on their cost historical past and age on community for enchancment of service supply and turnaround time (TAT)
- Multi discriminant Evaluation of Postpaid prospects (i.e. Credit score Supervisor Report).
- An excellent First Diploma in Social Sciences, Banking & Finance, Accounting or associated subject
- ATS, ICAN Talent Degree
- Numerical Talent, Reporting, Analytical.
- three+ years of Credit score and Danger Management and Buyer Service expertise with wonderful communication expertise
- Wonderful organizational, communication expertise and a focus to element.
- Superior proficiency in Microsoft Phrase, Excel and Powerpoint.
and certified candidates ought to:
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Job Title: Excessive Worth Relationship Supervisor
Areas: Port Harcourt, Rivers & Abuja
- One of many aspirations that Airtel Africa has set for itself is to be the popular service supplier for the Airtel Excessive Worth Base.
- This particular person is the first contact particular person and shall be accountable in servicing all features of the HV buyer wants for the Pre-paid and Publish-paid excessive worth prospects – VIP, Diamond & Platinum.
- The Relationship Supervisor is buyer centric and targeted on sustaining high-quality of customer support; develops sturdy relationships with excessive worth prospects to make sure sensitivity to their wants, considerations, and rising necessities and is available to take care of urgent buyer challenges at any cut-off date.
- Supply of enterprise KPIs like financials, buyer expertise, income technology and course of compliance, is essential to this position.
- Diamond Buyer Administration.
- Premier Buyer Criticism Administration.
- Premier buyer inactivity administration.
- Premier Buyer Engagement.
- Guarantee collections on allotted Premier accounts
- A acknowledged college diploma
- Buyer administration / service expertise submit NYSC (a minimum of 2 years)
- Understanding of the ideas of CRM and Buyer Administration
- Buyer Administration expertise
- Surveys and analysis and Trending expertise
- Sturdy Interpersonal Expertise & Folks Centric
- Sturdy numeric means
- Wonderful Communication expertise
- Report writing
- Perceive CRM-CEM, Utilization and Retention ideas
- Presentation making
and certified candidates ought to:
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- * We don’t cost any utility, processing, coaching, interviewing, testing or different charge in reference to the appliance or recruitment course of. Do you have to obtain a solicitation for the cost of a charge, please disregard it. Moreover, please observe that emblems, logos, names and addresses are simply copied and reproduced. Subsequently, you’re suggested to use specific care when submitting private data on the net
* We’re an equal alternative employer and worth variety inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
* Our persons are all equally gifted in distinctive methods: we come from numerous traditions, private experiences and factors of view. And we wish to embrace yours, Are you able to encourage us together with your concepts?
* We encourage all candidates to use and doesn’t observe any discrimination in any recruitment course of.
* Purposes submitted after the deadline won’t be thought of.
* As a result of urgency of the place, we’ve the proper to recruit a candidate who matches the required profile earlier than the above deadline
* Solely certified candidates shall be invited for interview