Recruitment at Globacom Restricted – De Spherical Desk

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Globacom Restricted is Africa’s quickest rising telecommunications firm. Owned by the Mike Adenuga Group, Globacom is the market main cellular service supplier in Nigeria. At Globacom we maintain our imaginative and prescient with very excessive esteem. This retains us transferring ahead and pushes us to be the very best whereas propelling us into the long run. This imaginative and prescient is about you.

We’re recruiting to fill the positions beneath:

 

 

 

Job Title: Service Supervisor

Ref No: SM
Location: Nigeria

Particulars

  • We’re within the strategy of launching our Buyer Expertise Facilities in 4 main cities in Nigeria. The facilities will carry the most recent and best of ICT improvements that energy the digital world to our prospects.
  • The facilities are designed to showcase applied sciences and experiences that prospects can preview earlier than they purchase and also will present prospects very thrilling expertise about our present services, whereas showcasing the chances of what the long run brings on this planet of knowledge and communications.
  • We need to interact extremely competent, gifted and self-motivated people with wonderful customer support orientation, backed with robust ICT expertise to fill the place above.

Duties

  • Chargeable for the regional E-2-E (Finish – to -Finish) buyer expertise.
  • Dashboard reporting to the enterprise and stakeholders.
  • Ought to in a position to design and handle buyer interplay to fulfill or exceed buyer expectations.
  • Improve buyer satisfaction, loyalty and advocacy, to nurture and superb buyer relationships
  • Give attention to decreasing Buyer Churn
  • Encourage Buyer Advocacy and improve Income.
  • Assist and fundamental data to repair all technical points on the expertise heart website which covers computer systems/Desktops, Laptops, Ruggedized tablets.
  • Ought to in a position to handle & troubleshoots for Audio Visible Aids, Show Models, Energy & Safety

Expertise

  • Minimal of 10 years’ expertise in Buyer Service Administration and Buyer advocacy.
  • Should be capable to reveal a constant profile of answer supplier/drawback solver with references.

 

 

 

Job Tilte: Coordinator Expertise Centre

Ref: CEC
Location: Nigeria

Particulars

  • We’re within the strategy of launching our Buyer Expertise Facilities in 4 main cities in Nigeria. The facilities will carry the most recent and best of ICT improvements that energy the digital world to our prospects.
  • The facilities are designed to showcase applied sciences and experiences that prospects can preview earlier than they purchase and also will present prospects very thrilling expertise about our present services, whereas showcasing the chances of what the long run brings on this planet of knowledge and communications.
  • We need to interact extremely competent, gifted and self-motivated people with wonderful customer support orientation, backed with robust ICT expertise to fill the place above.

Duties

  • Chargeable for producing distinctive enterprise plans, designs and methods for assembly market targets.
  • Chargeable for all of the operational and strategic escalations affecting the supply of targets
  • Handle the general Enterprise of Expertise Facilities.
  • Encourage buyer advocacy and improve income throughout the group.
  • Reinforce model desire by actively driving the Revolutionary notion of the model
  • Chargeable for driving the digital greatest apply and automation of operations throughout the group.
  • Lively growth of approaches relating to services in accordance with international greatest apply.
  • Keep wonderful relationships with companions, distributors and prospects.
  • Chargeable for Dashboard reporting to the Administration.
  • Improve buyer satisfaction, loyalty and advocacy to nurture wonderful buyer relationships
  • Chargeable for workforce’s data growth as required to maintain step with new Applied sciences

Expertise

  • Minimal of 15 years’ expertise in Senior Industrial and Expertise position in Telecommunications or FMCG of a Blue Chip Firm.
  • Expert at negotiating and influencing determination makers.
  • Prior observe report of coordinating varied models inside a enterprise to ship wonderful first-class providers.
  • Good data of enterprise and product growth.
  • Glorious analytical and presentation expertise.

Competencies & Attributes:

  • Constant, skilled look and mannerism.
  • Friendliness, energetic listening and may be capable to handle inner & exterior prospects.
  • Needs to be a options supplier with an issue fixing perspective.

 

 

 

Job Title: Head, Gross sales & Advertising

Ref No: HS&M
Location: Nigeria

Particulars

  • We’re within the strategy of launching our Buyer Expertise Facilities in 4 main cities in Nigeria. The facilities will carry the most recent and best of ICT improvements that energy the digital world to our prospects.
  • The facilities are designed to showcase applied sciences and experiences that prospects can preview earlier than they purchase and also will present prospects very thrilling expertise about our present services, whereas showcasing the chances of what the long run brings on this planet of knowledge and communications.
  • We need to interact extremely competent, gifted and self-motivated people with wonderful customer support orientation, backed with robust ICT expertise to fill the place above.

Duties

  • Handle the Gross sales & Advertising workforce for all of the Expertise Facilities.
  • Steady growth of gross sales methods and approaches for varied services.
  • Handle & run by particular promotions, sponsored occasions, and many others.
  • Maintains wonderful relationships with purchasers by superior customer support.
  • Chargeable for producing distinctive gross sales plans, creating participating commercials, emails, and promotional literature, creating pricing methods, and assembly advertising and marketing and gross sales human useful resource targets.
  • Chargeable for large information / analytics providers and Dashboard reporting to the enterprise and stakeholders.

Expertise

  • Minimal of 12 years’ expertise in Gross sales and Advertising with at the least 5 years at a Senior Administration stage in Telecommunications or FMCG of a Blue Chip Firm.
  • Customer support, promoting, negotiating and influencing, evaluation and decision-making, and administration expertise.
  • Good data of the enterprise setting.
  • Good analytical and presentation expertise

 

 

 

Job Tilte: Gross sales & Advertising Supervisor

Ref: S&MM
Location: Nigeria

Particulars

  • We’re within the strategy of launching our Buyer Expertise Facilities in 4 main cities in Nigeria. The facilities will carry the most recent and best of ICT improvements that energy the digital world to our prospects.
  • The facilities are designed to showcase applied sciences and experiences that prospects can preview earlier than they purchase and also will present prospects very thrilling expertise about our present services, whereas showcasing the chances of what the long run brings on this planet of knowledge and communications.
  • We need to interact extremely competent, gifted and self-motivated people with wonderful customer support orientation, backed with robust ICT expertise to fill the place above.

Duties

  • Develop gross sales methods and approaches for varied services.
  • Run by particular promotions, sponsored occasions, and many others.
  • Maintains wonderful relationships with purchasers by superior customer support.
  • Improve buyer satisfaction, loyalty and advocacy, to nurture and superb buyer relationships.
  • Reinforce Model Choice.

Expertise

  • Minimal of 10 years Gross sales expertise in a multinational Firm.
  • Customer support, promoting, negotiating and influencing, evaluation and decision-making, and administration expertise.
  • Glorious written and verbal communication expertise.

 

 

 

Job Title: Head, Regional Expertise Centre

Ref No: HREC
Location: Nigeria

Particulars

  • We’re within the strategy of launching our Buyer Expertise Facilities in 4 main cities in Nigeria. The facilities will carry the most recent and best of ICT improvements that energy the digital world to our prospects.
  • The facilities are designed to showcase applied sciences and experiences that prospects can preview earlier than they purchase and also will present prospects very thrilling expertise about our present services, whereas showcasing the chances of what the long run brings on this planet of knowledge and communications.
  • We need to interact extremely competent, gifted and self-motivated people with wonderful customer support orientation, backed with robust ICT expertise to fill the place above.

Duties

  • Manages the everyday operating of the Expertise Heart
  • Chargeable for easy service supply, operation & upkeep and repair administration
  • Improve buyer satisfaction, loyalty and advocacy, to nurture and superb buyer relationships.

Expertise

  • Minimal of 12 years’ expertise in managing and operating an expertise heart or a retail outlet.
  • Good understanding of enterprise in expertise & gross sales understanding.

 

 

 

Job Tilte: Head, Service Supply

Ref: HSD
Location: Nigeria

Particulars

  • We’re within the strategy of launching our Buyer Expertise Facilities in 4 main cities in Nigeria. The facilities will carry the most recent and best of ICT improvements that energy the digital world to our prospects.
  • The facilities are designed to showcase applied sciences and experiences that prospects can preview earlier than they purchase and also will present prospects very thrilling expertise about our present services, whereas showcasing the chances of what the long run brings on this planet of knowledge and communications.
  • We need to interact extremely competent, gifted and self-motivated people with wonderful customer support orientation, backed with robust ICT expertise to fill the place above.

Duties

  • Handle the service supply workforce for Expertise Centre & Improvements highway map.
  • Chargeable for easy e-2-e (Finish to Finish) Service Supply.
  • Deal with all of the escalations associated to service supply, internally & externally.
  • Handle companions and distributors to ship on buyer necessities.
  • Chargeable for wonderful service supply.
  • Design and handle buyer interplay to fulfill or exceed buyer expectations.

Expertise

  • Minimal of 12 years in service supply and customer support.in an expertise heart or a retail outlet.

 

 

 

Job Title: Service Supply Supervisor

Ref No: SDM
Location: Nigeria

Particulars

  • We’re within the strategy of launching our Buyer Expertise Facilities in 4 main cities in Nigeria. The facilities will carry the most recent and best of ICT improvements that energy the digital world to our prospects.
  • The facilities are designed to showcase applied sciences and experiences that prospects can preview earlier than they purchase and also will present prospects very thrilling expertise about our present services, whereas showcasing the chances of what the long run brings on this planet of knowledge and communications.
  • We need to interact extremely competent, gifted and self-motivated people with wonderful customer support orientation, backed with robust ICT expertise to fill the place above.

Duties

  • Chargeable for the regional e-2-e (Finish to Finish) Service Supply.
  • Handle Accomplice and vendor to ship on buyer necessities.
  • Chargeable for the nice buyer expertise.
  • Ought to in a position to design and handle buyer interplay to fulfill or exceed buyer expectations.
  • Improve buyer satisfaction, loyalty and advocacy, to nurture and superb buyer relationships
  • Assist with fundamental data to repair all technical points on the expertise heart website which covers computer systems/Desktops, Laptops, Ruggedized tablets.
  • Handle & troubleshoots for Audio Visible Aids, Show Models, Energy & Safety
  • Retains Demo tools working by following working directions supplied companions

Expertise

  • Minimal of 10 years’ expertise as Service Supply Supervisor (SDM).
  • Good expertise of Accomplice administration (inner & exterior), technological improve and upsell administration in tandem with the Service supervisor
  • Glorious written and verbal communication expertise.

 

 

 

Job Tilte: Head, Service Administration

Ref: HSM
Location: Nigeria

Particulars

  • We’re within the strategy of launching our Buyer Expertise Facilities in 4 main cities in Nigeria. The facilities will carry the most recent and best of ICT improvements that energy the digital world to our prospects.
  • The facilities are designed to showcase applied sciences and experiences that prospects can preview earlier than they purchase and also will present prospects very thrilling expertise about our present services, whereas showcasing the chances of what the long run brings on this planet of knowledge and communications.
  • We need to interact extremely competent, gifted and self-motivated people with wonderful customer support orientation, backed with robust ICT expertise to fill the place above.

Duties

  • Handle the Service Administration workforce for all Expertise Facilities.
  • Chargeable for all SLAs possession & their protection throughout the enterprise.
  • Symbolize the shopper curiosity into the Group.
  • Chargeable for the e2e (Finish – to -Finish) buyer expertise.
  • Chargeable for the design and administration of buyer interplay to fulfill and exceed expectations.
  • Deal with all of the service points escalations associated to prospects.

Expertise

  • Minimal of 12 years in service supply and customer support.
  • Customer support, negotiating and influencing, evaluation and decision-making, and administration expertise. Areas of data: the enterprise setting, product data, and monetary consciousness
  • Good expertise in e2e buyer, technical upgrades and upsell administration.

 

 

Remuneration

  • The place appeal to aggressive remuneration.

 

 

The best way to Apply
and certified candidates ought to e-mail their Resume, probably with a scanned passport to: experiencecentre.brokers2020@gmail.com utilizing the reference of the place as the topic of your mail.

Click on right here for extra data

 

 

Vital Notes

  • The above statements are meant to explain the final nature and stage of labor to be carried out by folks assigned to this job.
    They don’t seem to be to be construed as an exhaustive checklist of all obligations, duties and expertise required of personnel so labeled.
    All personnel could also be required to carry out different obligations along with these specified every so often, as wanted
    • We don’t cost any utility, processing, coaching, interviewing, testing or different price in reference to the applying or recruitment course of. Must you obtain a solicitation for the fee of a price, please disregard it. Moreover, please observe that emblems, logos, names and addresses are simply copied and reproduced. Due to this fact, you might be suggested to use explicit care when submitting private data on the internet
    • We’re an equal alternative employer and worth variety inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
    • Our individuals are all equally gifted in distinctive methods: we come from numerous traditions, private experiences and factors of view. And we need to embrace yours, Are you able to encourage us together with your concepts?
    • We encourage all candidates to use and doesn’t apply any discrimination in any recruitment course of.
    • Purposes submitted after the deadline is not going to be thought-about.
    • As a result of urgency of the place, we now have the fitting to recruit a candidate who matches the required profile earlier than the above deadline
    • Solely certified candidates will probably be invited for interview

 

Software Deadline  fifth December, 2020.

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