Paga is a licensed monetary companies firm and a number one funds firm in Nigeria with a large transformative objective – to make it easy for one billion folks to entry and use cash. It was based on the easy perception that the ubiquity of cellphones may be leveraged in constructing an ecosystem that permits folks to digitally ship and obtain cash and creating easy monetary entry for everybody.
We’re recruiting to fill the place under:
Job Title: Buyer Service Consultant
Sector: Monetary Companies
Profession Degree: Grade three
Reviews To: Supervisor, Buyer Care
Concerning the Position
- Paga is a licensed monetary companies firm and a number one funds firm in Nigeria with a large transformative objective – to make it easy for one billion folks to entry and use cash.
- It was based on the easy perception that the ubiquity of cellphones may be leveraged in constructing an ecosystem that permits folks to digitally ship and obtain cash and creating easy monetary entry for everybody.
- A customer support consultant is accountable for supporting Paga clients, services and products on the frontline, proffer answer to buyer’s inquiries, give data and deal with complaints concerning group’s services and products, maintain buyer satisfaction on the core each resolution and habits.
- Establish and resolve buyer queries successfully and effectively, while sustaining the suitable service high quality customary
- Get hold of related information to deal with complaints and inquires.
- Resolves complaints by clarifying points; examine and proffer answer.
- Escalate unresolved points to inner/second stage help.
- Up-selling and cross-selling of Paga services and products
- Observe via on buyer queries making certain immediate decision and suggestions
- Use related instruments to trace circumstances and meet turn-around-times and different required metrics
- Proactively solicit and avail data to facilitate 90% first name decision
- Solutions calls and reply to emails from clients professionally.
- Present buyer with product and repair data.
- Carry out every other duties as assigned by the Supervisor, Buyer Care.
- Proficiency in Ms Workplace – Excel, Phrase and PowerPoint
- In a position to co-ordinate groups throughout the enterprise to creatively resolve points, each reactively and proactively.
Data and Ability Necessities
- Bachelor’s diploma with a minimal of a 2:1 or its equal in a related self-discipline
- Keep efficient work relationships with workforce members
- Flexibility and flexibility to new directions and/or dynamic organisational priorities
- Have to be a workforce participant and capable of work collaboratively with and thru others.
- Will need to have accomplished the obligatory NYSC
- Minimal of 1 12 months related work expertise.
- Communicates tactfully and successfully each verbally and in writing
Tips on how to Apply
and certified candidates ought to:
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- The above statements are meant to explain the overall nature and stage of labor to be carried out by folks assigned to this job.
They aren’t to be construed as an exhaustive checklist of all tasks, duties and expertise required of personnel so categorized.
All personnel could also be required to carry out different tasks along with these specified every now and then, as wanted
• We don’t cost any software, processing, coaching, interviewing, testing or different charge in reference to the appliance or recruitment course of. Do you have to obtain a solicitation for the fee of a charge, please disregard it. Moreover, please observe that emblems, logos, names and addresses are simply copied and reproduced. Subsequently, you might be suggested to use explicit care when submitting private data on the internet
• We’re an equal alternative employer and worth variety inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
• Our persons are all equally gifted in distinctive methods: we come from various traditions, private experiences and factors of view. And we wish to embrace yours, Are you able to encourage us along with your concepts?
• We encourage all candidates to use and doesn’t apply any discrimination in any recruitment course of.
• Functions submitted after the deadline is not going to be thought-about.
• Because of the urgency of the place, we have now the correct to recruit a candidate who matches the required profile earlier than the above deadline
• Solely certified candidates shall be invited for interview