Supervisor, Efficiency and Service Assurance at MTN Nigeria

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MTN Nigeria – The chief in telecommunications in Nigeria, and part of a various group in Africa and the Center East, our model is immediately recognisable. It’s by our compelling model that we’re in a position to appeal to the best skills who we rigorously nurture by constantly bettering our employment choices even past reward and recognition.

We’re recruiting to fill the place beneath:



Job Title: Supervisor, Efficiency and Service Assurance

Location: Nigeria
Employment Standing: Everlasting

Core function

  • Help the digital planning programme lead in guaranteeing the well timed implementation of mtn’s digital transformation initiatives to allow constructive enterprise outcomes and development in total digital maturity scores.
  • Accountable (together with initiative homeowners and stream sponsors) for monitoring digital kpis of initiatives affect; to guarantee advantages accrue to the bottom-line.

Job abstract

  • Drive deliberate digital technique for the profitable supply of MTNN digital transformation initiatives specializing in buyer centricity to mirror in a constructive and improved web promoter rating and development in digital maturity rating.
  • Handle a portfolio of a number of tasks throughout divisions and agile squads.
  • Work with inner and exterior clients to investigate the wants and align product roadmap to strategic targets.
  • Analysing efficiency tendencies and kpi monitoring for various merchandise on a weekly and month-to-month foundation as required and share with senior administration and stakeholders.
  • Analyse and execute on enchancment methods primarily based on venture / programme outcomes, e.g. classes learnt, buyer suggestions and venture closure critiques
  • Facilitate the change administration and communication plans on delivered initiatives to drive optimum advantages realization.
  • Digital kpi and efficiency monitoring of affect and progress of assorted initiatives in opposition to commitments to the underside line.
  • Personal and keep up to date product roadmap for the varied initiatives throughout digital channels and cost platforms.
  • Develop scope and outline backlog gadgets (epic / options / person tales) that information the agile software program growth crew.
  • Develop and keep an appropriately prioritized backlog of person tales for implementation throughout the completely different tasks

Job situation:

  • Regular MTN working circumstances.

Necessities, Expertise & Coaching    
Training / qualification:

  • First diploma in any related self-discipline (a level in Pc Science, Engineering or a Technical area is an added benefit)
  • In-depth information of agile course of and ideas
  • Analytical and problem-solving expertise
  • Design considering expertise.
  • Possession of agile / venture administration certification or an mba is advantageous
  • 6 – 13 years’ expertise which incorporates:
    • Administration observe report of three years or extra in telecoms or know-how sectors as a product proprietor
  • Confirmed agile software program growth expertise, ideally with apps, ecommerce internet portals, cost / fintech options or chatbots.

Minimal Qualification:

  • BSc, BTech, BEng, HND Or Different.



How you can Apply
and certified candidates ought to:
Click on right here to use




Vital Notes

  • The above statements are meant to explain the overall nature and degree of labor to be carried out by individuals assigned to this job.
    They don’t seem to be to be construed as an exhaustive record of all tasks, duties and expertise required of personnel so labeled.
    All personnel could also be required to carry out different tasks along with these specified every so often, as wanted
    • We don’t cost any software, processing, coaching, interviewing, testing or different price in reference to the applying or recruitment course of. Must you obtain a solicitation for the cost of a price, please disregard it. Moreover, please be aware that emblems, logos, names and addresses are simply copied and reproduced. Due to this fact, you’re suggested to use explicit care when submitting private data on the net
    • We’re an equal alternative employer and worth variety inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
    • Our individuals are all equally gifted in distinctive methods: we come from numerous traditions, private experiences and factors of view. And we need to embody yours, Are you able to encourage us together with your concepts?
    • We encourage all candidates to use and doesn’t apply any discrimination in any recruitment course of.
    • Purposes submitted after the deadline won’t be thought of.
    • Because of the urgency of the place, we’ve the best to recruit a candidate who matches the required profile earlier than the above deadline
    • Solely certified candidates can be invited for interview

Utility Deadline  sixth April, 2021