Enoch Stone Consulting, a consulting, coaching, recruitment and outsourcing firm is recruiting to fill the place beneath:
Job Title: Name Centre Consultant
- We’re trying to find a well mannered, skilled Name Heart Consultant to work carefully with different workforce members to supply excellent service to our clients by answering questions, dealing with complaints, and troubleshooting issues with our services.
- The Name Heart Consultant might deal with a excessive quantity of inbound or outbound calls or each and will search to create a constructive expertise for every caller. They’ll hearken to shoppers to grasp the rationale for his or her name, tackle all questions or complaints, and supply an correct and environment friendly response.
- To be a profitable Name Heart Consultant, you need to be customer-focused, element oriented, and environment friendly. You have to be well mannered, dependable, educated, and adaptable.
- Answering or making calls to shoppers to find out about and tackle their wants, complaints, or different points with services or products.
- Responding effectively and precisely to callers, explaining attainable options, and making certain that shoppers really feel supported and valued.
- Using software program, databases, scripts, and instruments appropriately.
- Understanding and striving to fulfill or exceed name heart metrics whereas offering wonderful constant customer support.
- Making gross sales or suggestions for services or products that will higher go well with shopper wants.
- Participating in coaching and different studying alternatives to develop data of firm and place.
- Partaking in lively listening with callers, confirming or clarifying data and diffusing indignant shoppers, as wanted.
- Constructing lasting relationships with shoppers and different name heart workforce members primarily based on belief and reliability.
- Adhering to all firm insurance policies and procedures.
- Candidstes ought to possess a First diploma
- 2-Three years expertise could also be most popular.
- Means to ask prying questions and diffuse tense conditions.
- Sturdy time administration and resolution making expertise.
- Adaptability and accountability.
- Fluency in a number of languages could also be desired.
- Distinctive customer support, lively listening, and verbal and written communication expertise, skilled cellphone voice.
- Understanding of firm merchandise, providers, and insurance policies.
- Proficiency with computer systems, particularly with CRM software program, and powerful typing expertise.
Job Title: Procurement Officer
- We’re in search of an astute Procurement Officer to supervise buying actions and be certain that bought objects are each cost-efficient and of top quality. The Procurement Officer’s obligations embrace supervising employees, sustaining constructive provider relations, evaluating provide choices, approving purchases, and sustaining correct information.
- Overseeing and supervising workers and all actions of the buying division.
- Getting ready plans for the acquisition of apparatus, providers, and provides.
- Managing inventories and sustaining correct buy and pricing information.
- Sustaining and updating provider data comparable to , supply occasions, product ranges, and so on.
- Sustaining good provider relations and negotiating contracts.
- Researching and evaluating potential suppliers.
- Getting ready budgets, price analyses, and stories.
- Following and implementing the corporate’s procurement insurance policies and procedures.
- Reviewing, evaluating, analyzing, and approving services to be bought.
- Diploma in Accounting, Enterprise Administration or an identical area most popular.
- 2+ years of expertise as a Procurement Officer or in an identical place.
- Good analytical and strategic pondering expertise.
- Supervisory and administration expertise.
- Consideration to element.
- Proficiency in Microsoft Workplace and buying software program.
- Sturdy communication and negotiation expertise.
Job Title: web optimization Government
- We’re in search of a result-driven web optimization Government to be answerable for growing optimized internet content material.
- The web optimization Government’s obligations embrace working carefully with the advertising and marketing workforce to attain web optimization aims, measuring the success of web optimization and ROI, and helping with the upkeep of the web site’s structure to make sure consumer friendliness.
- Conducting on-site and off-site evaluation of internet web optimization competitors.
- Utilizing Google Analytics to conduct efficiency stories frequently.
- Main key phrase analysis and optimization of content material.
- Maintaining-to-date with developments in SEM.
- Creating high-quality web optimization content material.
- Helping with weblog content material.
- Advertising diploma or associated.
- Expertise with coding methods.
- Thorough understanding of internet design and website buildings.
- Good data of one-way link evaluation.
- In depth expertise in web optimization.
- Working data of Google Analytics.
Job Title: Public Relations Officer
- Responding to requests for data launch or press convention from the media or designating a spokesperson or supply of knowledge.
- Establishing and sustaining relationships with shopper, group, worker, and public curiosity teams.
- Getting ready and modifying organizational publications, together with worker newsletters or stockholders’ stories, for inside and exterior audiences.
- Updating and sustaining Net content material.
- Conferring with managers to determine traits and group pursuits and offering recommendation on enterprise choices.
- Writing press releases and different media communications to advertise shoppers.
- Planning or directing the event of applications to keep up favorable public and stockholder views of the group’s agenda and accomplishments.
- Teaching shopper representatives in efficient communication with the general public and workers.
- Finding out the group’s aims, promotional insurance policies, and must construct public relations methods that affect public opinion and promote merchandise, concepts, and providers.
- Bachelor diploma in Journalism, PR, Advertising or associated area.
- Expertise dealing with a press convention.
- Deadline-oriented, inquisitive, with nice follow-up and reporting expertise.
- Creativity in securing protection and buzz with conventional retailers.
- Understanding of social media and stable expertise working with bloggers.
- Undertaking and finances administration expertise.
- Responds effectively underneath strain with strict time restrict.
- Fast and enthusiastic learner.
- Wonderful written and verbal communication expertise.
- Means to pitch to media.
- Data of shopper advertising and marketing.
- A capability to work on large technique plans in addition to day-to-day duties.
- Means to suppose each creatively and strategically.
- Means to run PR campaigns that ship measurable outcomes and meet aims.
The best way to Apply
and certified candidates ought to ship their CV to: email@example.com utilizing the “Job Title” as the topic of the e-mail
- The above statements are supposed to explain the final nature and degree of labor to be carried out by folks assigned to this job.
They aren’t to be construed as an exhaustive checklist of all obligations, duties and expertise required of personnel so categorised.
All personnel could also be required to carry out different obligations along with these specified every so often, as wanted
• We don’t cost any utility, processing, coaching, interviewing, testing or different charge in reference to the applying or recruitment course of. Must you obtain a solicitation for the fee of a charge, please disregard it. Moreover, please observe that emblems, logos, names and addresses are simply copied and reproduced. Due to this fact, you might be suggested to use explicit care when submitting private data on the net
• We’re an equal alternative employer and worth variety inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
• Our persons are all equally gifted in distinctive methods: we come from numerous traditions, private experiences and factors of view. And we wish to embrace yours, Are you able to encourage us along with your concepts?
• We encourage all candidates to use and doesn’t follow any discrimination in any recruitment course of.
• Purposes submitted after the deadline is not going to be thought of.
• As a result of urgency of the place, we have now the suitable to recruit a candidate who matches the required profile earlier than the above deadline
• Solely certified candidates might be invited for interview
Utility Deadline 25th December, 2020.