Vacancies at First Financial institution of Nigeria Restricted

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First Financial institution of Nigeria Restricted (FirstBank) is Nigeria’s largest monetary providers establishment by complete property and gross earnings. With greater than 10 million buyer accounts, FirstBank has over 750 branches offering a complete vary of retail and company monetary providers. The Financial institution has worldwide presence via its subsidiaries, FBN Financial institution (UK) Restricted in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, in addition to its Consultant Workplaces in Johannesburg, Beijing and Abu Dhabi.

We’re recruiting to fill the positions under:



Job Title: Crew Lead, CRM Administration

Location: Lagos, Nigeria

Duties and Duties
Challenge and Stakeholders Administration:

  • Leads the complete CRM Crew in challenge deployment, system help, person administration, coaching and marketing campaign administration.
  • Leads the group within the formulation of CRM methods and packages and ensures that they keep aligned with the enterprise’s general goals.
  • Coordination of collaborative CRM actions with different groups and departments within the Financial institution.
  • Determine continuous enchancment alternatives for the Financial institution to make sure it maximizes the skills of the CRM resolution.

Utility Assist:

  • Work with end-users, distributors and repair suppliers because the liaison with the IT group.
  • Determine and assist design CRM-related report necessities and listing views.
  • Assist workflow guidelines and enterprise processes.
  • Work with inner and exterior sources to make sure the CRM setting is configured and adjusted accurately.
  • Function the liaison between the gross sales and technical groups in executing the banks CRM technique.
  • Work with each the end-users and the technical group to determine and help in resolving system points and supply technical help, troubleshooting software program points, as requested.
  • Keep enterprise and course of configurations on CRM resolution
  • Develop and keep indices required to measure well being standing of the CRM resolution.

Assist Desk Assist:

  • Assist by troubleshooting and fixing person or system points and reply in a well timed trend Analyze potential points and talk to evaluate wants and decide options for end-users.
  • Supervise help supplied to stakeholders and enterprise models utilizing the answer
  • Work carefully with enterprise leaders to investigate enterprise necessities and talk to builders concerning configuration and customization options that meet supply and challenge objectives and expectations.
  • Help in growth and help personnel in resolving system points, creating enterprise options to satisfy necessities.
  • Maintain a month-to-month statistics report and monitor utilization to find out enterprise options for enterprise acknowledged wants.


  • Develop and keep CRM Coaching Program for employees.
  • Instruct new customers on the appliance and prepare current customers on finest practices & new performance.
  • Develop and keep coaching supplies and person documentation.


  • B. Sc. in Pc science, IT or different related disciplines.


  • Not less than 6 years expertise in advertising / gross sales administration or buyer relationship / buyer expertise administration roles

and certified candidates ought to:
Click on right here to use




Job Title: Crew Lead, Perception & Analytics

Location: Lagos, Nigeria

Duties & Duties
ETL and Knowledge Warehousing:

  • Develop and maintains varied database objects akin to ETLs, jobs, procedures, features, scripts and so on.
  • Develop and operationalize an automatic buyer segmentation process based mostly on buyer current worth and persona.
  • Develop inner utility that may allow stakeholders eat or visualize reviews
  • Construct varied complicated PLSQL procedures to extract varied Alerts on buyer or product lifecycle.
  • Textual content mining of unstructured knowledge fields to extract insights


  • Leverage inner and exterior knowledge to develop predictive and analytical fashions to resolve enterprise issues.
  • Design fashions and advance analytics to handle buyer lifecycle administration throughout acquisition, retention, attrition and so on.
  • Develop, construct and operationalize analytical fashions that successfully enhance buyer information, help churn administration, loyalty and worth extraction.
  • Develop dashboards and dynamic reporting interface to current info and KPIs stakeholders.

Enterprise Intelligence:

  • Present streams of sensible actionable insights to the remainder of the enterprise
  • masking buyer habits, patterns, unlocking hidden alternatives that may drive profitability.
  • Ship section and product insights that informs strategic and tactical selections.
  • Lead group to develop a imaginative and prescient and long-term technique for reactive / proactive retention and buyer loyalty.
  • Leverage key knowledge mining instruments to interpret and analyze giant knowledge set via segmentation strategies and so on.
  • Conduct periodic scan of the client base to determine progress potential and income alternatives throughout all buyer segments and enterprise models and share similar with stakeholders.
  • Enhance the effectiveness of buyer acquisition, buyer wallet-share deepening, buyer worth administration and buyer retention.
  • Handle analytic deliverables to help the event of Buyer Contact
  • Methods throughout multichannel with an elevated concentrate on Digital
  • Assist retail, industrial and company banking models with market tendencies and insights to drive worthwhile buyer engagements.
  • On-going help and go –to professional for all inner prospects on advertising, gross sales and product growth.
  • Develop focused product choices and advertising campaigns based mostly on buyer profiles.

Job Necessities

  • Minimal of Bachelor’s diploma in Pc Science, Statistics, Arithmetic or associated area.
  • Certification or hands-on in any of the next is an added benefit
  • Oracle DB, Oracle Apex, Microsoft Azure, SOL Server Built-in Providers,
  • Energy BI, R, Python different knowledge mining and ETL instruments.


  • Minimal of seven years related expertise in an Enterprise Warehousing operate.
  • Fingers on expertise in constructing ETL, knowledge mining, predictive modelling and so on.
  • Fingers on expertise in Oracle DB, Oracle Apex, Microsoft SSIS & SSRS, PLSQL, OBIEE, SAP, SAS, R, Python and so on.
  • Working information of Finacle bank-end tables and different First Financial institution database.

and certified candidates ought to:
Click on right here to use



Essential Notes

  • The above statements are meant to explain the overall nature and degree of labor to be carried out by folks assigned to this job.
    They don’t seem to be to be construed as an exhaustive listing of all tasks, duties and abilities required of personnel so labeled.
    All personnel could also be required to carry out different tasks along with these specified sometimes, as wanted
    • We don’t cost any utility, processing, coaching, interviewing, testing or different charge in reference to the appliance or recruitment course of. Must you obtain a solicitation for the cost of a charge, please disregard it. Moreover, please word that emblems, logos, names and addresses are simply copied and reproduced. Subsequently, you might be suggested to use explicit care when submitting private info on the net
    • We’re an equal alternative employer and worth range inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
    • Our persons are all equally gifted in distinctive methods: we come from various traditions, private experiences and factors of view. And we wish to embrace yours, Are you able to encourage us along with your concepts?
    • We encourage all candidates to use and doesn’t apply any discrimination in any recruitment course of.
    • Functions submitted after the deadline won’t be thought of.
    • Because of the urgency of the place, we’ve got the suitable to recruit a candidate who matches the required profile earlier than the above deadline
    • Solely certified candidates can be invited for interview