The Murtala Muhammed Basis (MMF) is one ofthe main not-for-profit organizations in Nigeria and the African Continent. We’re dedicated to bettering the residing situations of Africans by contributing to the discount of poverty, elimination of battle, and promotion of self-reliance and improvement. MMF has for nearly 2 many years intervened in humanitarian response and catastrophe aid and administration.
We’re recruiting to fill the place beneath:
Job Title: Junior Physician
Location: Lekki, Lagos
Employment Kind: Full-time
Stories to: Medical Lead
The Junior Physician is a medical unit/ name middle consultant chargeable for interacting with sufferers primarily through phone by answering incoming calls from sufferers and performs a variety of duties.
Duties and Features
- Reply inbound telephone calls in an expert and courteous method, taking applicable motion on the account.
- Display screen sufferers utilizing the signs checker.
- Enter and replace appropriate affected person knowledge into the pc knowledge bases.
- Adjust to firm coverage and procedures and pertinent legal guidelines or laws.
- Adhere to established workflow and documentation procedures.
- Ensures to escalate calls or challenges to supervisor when needed and applicable
- At all times preserve an expert and constructive perspective.
- Display respect for our sufferers and crew members in each interplay.
- Sustain-to-date with medical developments, remedy and drugs.
- Use laptop system to reply to sufferers’ medical issues by referring to their historical past, finishing up prognosis, remedy, counseling and referral, the place needed.
- Overview and follow-up on affected person accounts in a well timed method.
- Preserve name middle requirements for high quality and productiveness.
- Observe skilled ethics in sustaining confidential data acquired in regards to the private and monetary standing of sufferers.
- Performs different normal administrative duties as directed by the medical lead.
Schooling & Expertise:
- Licensed diploma in Medication (Important)
- Minimal of 1 yr of expertise training as a major care physician.
- Minimal of 1 yr of related expertise and/or coaching, or equal mixture of training and expertise in a medical receptionist/customer support position.
- Speaks fluently in both of the next languages: Pidgin, Hausa, and or Igbo.
- Distinctive telephone dealing with abilities: gives buyer assist in a constructive, calm, and well timed method.
- Wonderful knowledge entry and typing abilities.
- Management Abilities.
- Potential to rapidly be taught.
- Excellent organizational and time administration abilities.
- Potential to work beneath strain and take initiative in a fast-paced setting.
- Potential to work independently and in a crew on assigned duties in addition to to simply accept route on given assignments.
- Proficiency in Microsoft Phrase and Excel is a plus, and have to be comfy working with laptop programs and a number of purposes concurrently.
- Wonderful interpersonal, listening, verbal and written communication abilities.
- Potential to use data of workplace procedures and perform duties accordingly.
- Demonstrated consideration to element, skill to multi-task, and versatile.
- Proficient in laptop utilization and software of know-how.
- Information of customer support rules and practices.
- Able to training sturdy human relations abilities, comparable to empathy for others.
- Should have the ability to work in a excessive name quantity name middle setting with each inbound and outbound calls.
Work Surroundings & Bodily Calls for:
- Work is carried out in an workplace setting.
- Bodily calls for of place: should have the ability to sit for lengthy intervals of time, should have handbook dexterity to work laptop programs and keyboard.
Job Title: Physician, Medical Lead
Location: Lekki, Lagos
Employment Kind: Full Time
- The duties of the Physician, Medical Lead is to coordinate and oversee actions of all medical practitioners and docs (Full time & Volunteers) on the MEDASSIST telemedicine program, handle operations and growth of Medassist whereas guaranteeing compassionate, efficient and environment friendly supply of top quality service to the consumer/sufferers.
- Coordination and supervision of the actions of medical crew members
- In liaison with Mission Supervisor set up medical crew members work schedules day by day and weekly.
- Arrange and assign duties and duties to medical crew members.
- Common evaluation of script for the medical practitioners on the system according to stipulated medical protocol as they emerge in liaison with the undertaking supervisor
- Answerable for recruitment and on boarding of latest volunteers and medical practitioners
- Growth and chargeable for steady coaching of the medical crew on this system.
- Monitor day by day efficiency of medical crew members to make sure duties are accomplished precisely, effectively and well timed.
- Consider efficiency of medical crew members and conduct verbal and written efficiency evaluations at the very least weekly within the first month and discretionary transferring ahead.
- Making ready studies and analyzing knowledge to enhance processes, guarantee sources are correctly allotted, and maximize effectivity and buyer satisfaction.
- Handle procurement, logistics, workflow administration and suggest resolution to enhance procedures
- Set up with the decision supervisor the medical crew member work schedules month-to-month
- Monitor inbound and outbound name and emails responses to evaluate agent’s manner, customer support efficiency, and conformity to coaching manuals and procedures.
- Steady work with administration on the technique and growth of the MedAssist Program.
- Complete understanding of the method workflow, scripts and commonplace working process (SOP) and likewise guarantee compliance by all medical practitioners in addition to practice them on it.
- Guarantee medical insurance policies and procedures adjust to present state and federal regulation and likewise create processes on how the crew might be coordinated and the undertaking executed efficiently.
- Some other assigned activity.
- Diploma in Medication (MBBS)
- Minimal of 5 years work expertise as a medical lead or related place is an added benefit
- Will need to have Psychology expertise
- Wonderful written, oral and communication abilities
- I.T Savvy and talent to know know-how and work with totally different software program
- Have to be ready seek the advice of in English and one other language
- Fluency in a language.
- Expertise in TeleMedicine/Name centre or buyer care will probably be a plus
- Good Administrative, planning and presentation abilities
Find out how to Apply
and certified candidates ought to ship their CV to: firstname.lastname@example.org utilizing the “Job Title” as the topic of the e-mail.
- Murtala Muhammed Basis is an Equal Alternative Employer
- Kindly word that solely certified candidates will probably be contacted
- The above statements are supposed to explain the overall nature and stage of labor to be carried out by individuals assigned to this job.
They don’t seem to be to be construed as an exhaustive record of all duties, duties and abilities required of personnel so categorized.
All personnel could also be required to carry out different duties along with these specified every now and then, as wanted
• We don’t cost any software, processing, coaching, interviewing, testing or different price in reference to the appliance or recruitment course of. Do you have to obtain a solicitation for the fee of a price, please disregard it. Moreover, please word that emblems, logos, names and addresses are simply copied and reproduced. Due to this fact, you might be suggested to use specific care when submitting private data on the net
• We’re an equal alternative employer and worth variety inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
• Our persons are all equally gifted in distinctive methods: we come from numerous traditions, private experiences and factors of view. And we need to embrace yours, Are you able to encourage us along with your concepts?
• We encourage all candidates to use and doesn’t apply any discrimination in any recruitment course of.
• Purposes submitted after the deadline is not going to be thought-about.
• As a result of urgency of the place, we now have the fitting to recruit a candidate who matches the required profile earlier than the above deadline
• Solely certified candidates will probably be invited for interview
Software Deadline fifth February, 2021