Vacancies at Sheraton Resorts & Resorts, Lagos

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Marriott Worldwide is a number one international Lodging firm based mostly in Bethesda, Maryland, USA, with greater than four,100 properties in 79 nations and reported revenues of almost $14 billion in fiscal 12 months 2014. Its heritage may be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has greater than 361,000 individuals working worldwide at managed or franchised properties and company places of work. Marriott has been persistently acknowledged as a prime employer and for its superior enterprise ethics. The corporate additionally manages the award-winning visitor loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which collectively surpass 49M members.

We’re recruiting to fill the place under:

 

 

Job Title: Govt Housekeeper I

Job Quantity: 21009323
Location: Sheraton Lagos Lodge, 30 Mobolaji Financial institution Anthony Manner, Ikeja, Lagos
Job Class: Housekeeping & Laundry
Model: Sheraton Resorts & Resorts
Schedule: Full-Time
Relocation: N
Place Kind: Administration

Job Abstract

  • Liable for the day by day shift operations of Housekeeping, Recreation/Well being Membership and, if relevant, Laundry. Directs and works with workers to make sure property guestrooms, public house and worker areas are clear and properly maintained.
  • Completes inspections and holds individuals accountable for corrective motion. Place assists in making certain visitor and worker satisfaction whereas sustaining the working finances.

Core Work Actions
Managing Housekeeping Operations:

  • Ensures visitor room standing is communicated to the Entrance Desk in a well timed and environment friendly method.
  • Works successfully with the Engineering division on guestroom upkeep wants.
  • Supervises the property common cleansing schedule.
  • Obtains checklist of rooms to be cleaned instantly and checklist of potential check-outs or discharges to arrange work assignments.
  • Assists within the ordering of guestroom provides, cleansing provides and uniforms.
  • Helps and supervises an efficient inspection program for all guestrooms and public house.
  • Communicates areas that want consideration to workers and follows up to make sure understanding.
  • Ensures all workers have correct provides, gear and uniforms.
  • Inventories inventory to make sure satisfactory provides.
  • Supervises day by day Housekeeping shift operations and ensures compliance with all housekeeping insurance policies, requirements and procedures.

Managing Departmental Prices:

  • Participates within the administration of the division’s controllable bills to realize or exceed budgeted targets.
  • Understands the impression of division’s operations on the general property monetary targets and aims and manages to realize or exceed budgeted targets.
  • Comprehends budgets, working statements and payroll progress experiences as wanted to help within the monetary administration of division.

Guaranteeing Distinctive Buyer Service:

  • Responds to and handles visitor issues and complaints.
  • Strives to enhance service efficiency.
  • Empowers workers to supply wonderful customer support.
  • Emphasizes visitor satisfaction throughout all departmental conferences and focuses on steady enchancment.

Conducting Human Assets Actions:

  • Participates as wanted within the investigation of worker accidents.
  • Supervises staffing ranges to make sure that visitor service, operational wants, and monetary aims are met.
  • Ensures workers perceive expectations and parameters.
  • Makes use of all obtainable on the job coaching instruments to coach new room attendants and supply follow-up coaching as crucial.
  • Participates within the worker efficiency appraisal course of, offering suggestions as wanted.
  • Assists as wanted within the interviewing and hiring of worker staff members with the suitable expertise.
  • Helps a departmental orientation program for workers to obtain the suitable new rent coaching to efficiently carry out their job.
  • Participates in worker progressive self-discipline procedures.
  • Ensures property insurance policies are administered pretty and persistently, disciplinary procedures and documentation are accomplished in accordance with Commonplace and Native Working Procedures (SOPs and LSOPs) and help the Peer Overview Course of.
  • Observes service behaviors of workers and gives suggestions to people.

Candidate Profile
Training and Expertise:

  • Excessive College Diploma or GED; 2 years expertise within the housekeeping or associated skilled space.

OR

  • 2-year diploma from an accredited college in Lodge and Restaurant Administration, Hospitality, Enterprise Administration, or associated main; no work expertise required.

 

 

Find out how to Apply
and certified candidates ought to:
Click on right here to use

 

Job Title: Supervisor – Meals & Beverage II-B

Job Quantity: 21009320
Location: Sheraton Lagos Lodge, 30 Mobolaji Financial institution Anthony Manner, Ikeja, Lagos
Job Class: Meals and Beverage & Culinary
Model: Sheraton Resorts & Resorts
Schedule: Full-Time
Relocation: N
Place Kind: Administration

Job Abstract

  • Place accountable for all of the meals and beverage operations, which incorporates all culinary, restaurant, beverage and room service operations.
  • Oversees visitor and worker satisfaction, sustaining requirements and assembly or exceeding monetary targets.
  • Demonstrates data and proficiency of all relevant meals and beverage legal guidelines and laws.
  • Develops and implements marketing strategy for meals and beverage.

Core Work Actions
Creating and Sustaining Budgets:

  • Develops and manages all monetary, worker engagement and visitor satisfaction plans and actions for Meals and Beverage departments.
  • Maintains a constructive value administration index for kitchen and restaurant operations.
  • Makes use of budgets to grasp monetary aims.

Main Meals and Beverage Group:

  • Manages the Meals and Beverage departments (not catering gross sales).
  • Supervises and manages workers. Manages all day-to-day operations. Understands worker positions properly sufficient to carry out duties in workers’ absence.
  • Makes use of interpersonal and communication expertise to steer, affect, and encourage others; advocates sound monetary/enterprise determination making; demonstrates honesty/integrity; leads by instance.
  • Oversees all culinary, restaurant, beverage and room service operations.
  • Supplies a studying ambiance with a give attention to steady enchancment.
  • Supplies proactive teaching and counseling to staff members.
  • Encourages and builds mutual belief, respect, and cooperation amongst staff members.
  • Screens and maintains the productiveness degree of workers.
  • Develops particular targets and plans to prioritize, manage, and attain work.
  • Supplies the management, imaginative and prescient and route to convey collectively and prioritize the departmental targets in a approach that will probably be environment friendly and efficient.
  • Units clear expectations with the staff and staff leaders and verifies that applicable rewards are given if expectations are exceeded.
  • Creates and nurtures a property setting that emphasizes motivation, empowerment, teamwork, steady enchancment and a ardour for offering service.
  • Supplies wonderful customer support to all workers.
  • Responds shortly and proactively to worker’s considerations.

Guaranteeing Distinctive Buyer Service:

  • Supplies wonderful customer support.
  • Responds shortly and proactively to visitor’s considerations.
  • Understands the model’s service tradition.
  • Supplies providers which can be above and past for buyer satisfaction and retention.
  • Improves service by speaking and aiding people to grasp visitor wants, offering steering, suggestions, and particular person teaching when wanted.
  • Serves as a task mannequin to show applicable behaviors.
  • Manages day-to-day operations, drives high quality, and verifies requirements are assembly the expectations of the purchasers each day.
  • Drives alignment of all workers, staff leaders and managers to the model’s service tradition.
  • Units service expectations for all company internally and externally.
  • Takes possession of a visitor grievance/drawback till it’s resolved or it has been addressed by the suitable supervisor or worker.
  • Verifies all banquet capabilities are as much as commonplace and exceed visitor’s expectations.

Managing and Conducting Human Useful resource Actions:

  • Supplies steering and route to subordinates, together with setting efficiency requirements and monitoring efficiency.
  • Conducts efficiency opinions in a well timed method.
  • Identifies the academic wants of others, develops formal academic or coaching applications or courses, and teaches or instructs others.
  • Develops an motion plan to assault want areas and develop on strengths based mostly on worker engagement and visitor satisfaction outcomes.
  • Promotes each Ensures of Honest Remedy and Open Door insurance policies.
  • Identifies the developmental wants of others and coaches, mentors, or in any other case helps others to enhance their data or expertise.

Extra Obligations:

  • Complies with all company accounting procedures.
  • Supplies info to supervisors, co-workers, and subordinates by phone, in written kind, e-mail, or in particular person.
  • Analyzes info and evaluates outcomes to decide on the very best resolution and clear up issues.
  • Drives efficient departmental communication and knowledge methods via logs, division conferences and property conferences.

Candidate Profile
Training and Expertise:

  • Highschool diploma or GED; four years expertise within the meals and beverage, culinary, or associated skilled space.

OR

  • 2-year diploma from an accredited college in Meals Service Administration, Lodge and Restaurant Administration, Hospitality, Enterprise Administration, or associated main; 2 years expertise within the meals and beverage, culinary, or associated skilled space.

 

 

Find out how to Apply
and certified candidates ought to:
Click on right here to use

Notice: Marriott Worldwide is an equal alternative employer. We consider in hiring a various workforce and sustaining an inclusive, people-first tradition. We’re dedicated to non-discrimination on any protected foundation, reminiscent of incapacity and veteran standing, or every other foundation coated below relevant regulation

 

 

Necessary Notes

  • The above statements are meant to explain the final nature and degree of labor to be carried out by individuals assigned to this job.
    They aren’t to be construed as an exhaustive checklist of all duties, duties and expertise required of personnel so categorized.
    All personnel could also be required to carry out different duties along with these specified every so often, as wanted
    • We don’t cost any software, processing, coaching, interviewing, testing or different payment in reference to the applying or recruitment course of. Do you have to obtain a solicitation for the cost of a payment, please disregard it. Moreover, please observe that emblems, logos, names and addresses are simply copied and reproduced. Subsequently, you’re suggested to use explicit care when submitting private info on the net
    • We’re an equal alternative employer and worth range inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
    • Our persons are all equally gifted in distinctive methods: we come from various traditions, private experiences and factors of view. And we need to embrace yours, Are you able to encourage us along with your concepts?
    • We encourage all candidates to use and doesn’t apply any discrimination in any recruitment course of.
    • Purposes submitted after the deadline won’t be thought of.
    • Because of the urgency of the place, we now have the fitting to recruit a candidate who matches the required profile earlier than the above deadline
    • Solely certified candidates will probably be invited for interview