VACANCY: Ikeja Electrical energy Distribution Firm (IKEDC) recruitment for Name Heart Brokers

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Ikeja Electrical energy Distribution Firm (IKEDC) – Buoyed by a mission to redefine buyer expertise and be the supplier of alternative wherever vitality is consumed, the Ikeja Electrical (IE), Nigeria’s largest energy distribution community, got here into existence on November 1st, 2013 following the handover of the defunct Energy Holding Firm Of Nigeria (PHCN) to NEDC/ KEPCO Consortium beneath the privatization scheme of the Federal Authorities of Nigeria.

We’re recruiting to fill the place under:



Job Title: Name Heart Agent

Location: Lagos
Job Sort: Full time
Reporting To: Contact Centre Supervisor

Position Objective

  • Answerable for receiving audio complaints from varied sources resembling shoppers, the CEO- IE, Shopper Safety Council (CPC), NERC, Independence Corrupt   Practices (ICPC), IKEJA discussion board of NERC and so forth.


  • Obtains shopper info by answering phone calls; interviewing shoppers; verifying info.
  • Reply to billing inquiries and deal with clients’ excessive invoice complaints.
  • Updating clients’ account.
  • To take phone calls on behalf of IE so as to fulfil buyer necessities.
  • To know the freshest info on all product and companies of IE and be capable of assist clients in a fast and pleasant vogue.
  • Maintains communication gear by reporting issues.
  • Maintains and improves high quality outcomes by adhering to requirements and pointers; recommending improved procedures.
  • Present details about firm applications, services.
  • Report electrical emergencies and outages.
  • Present information to clients requesting new companies and/or building and channel to applicable workplace.
  • Search decision of buyer complaints.
  • Reply to utility fee and company inquiries.
  • Help in Perform another duties as requested by Head buyer Service and Head of Division.


  • This function requires a primary diploma in a Social Science or associated course
  • Requires no less than 1 yr related work expertise with superior/ intensive information and mastery of related theories, ideas and sophisticated methods gained by means of broad expertise or particular improvement.

Technical Competencies:

  • Possesses present information of career.
  • Data of the enterprise
  • Good customer support administration
  • Good Telephone Expertise
  • Good Analytical expertise
  • Dedication to Activity

Behavioral Competencies:

  • Capacity to work beneath stress and multi process successfully
  • Good Verbal communication & interpersonal Expertise
  • Consideration to Element.
  • Persuasive
  • Good buyer Service



and certified candidates ought to:
Click on right here to use


Vital Notes

  • The above statements are supposed to explain the final nature and degree of labor to be carried out by individuals assigned to this job.
    They don’t seem to be to be construed as an exhaustive checklist of all duties, duties and expertise required of personnel so categorised.
    All personnel could also be required to carry out different duties along with these specified every so often, as wanted
    • We don’t cost any utility, processing, coaching, interviewing, testing or different charge in reference to the applying or recruitment course of. Do you have to obtain a solicitation for the cost of a charge, please disregard it. Moreover, please observe that emblems, logos, names and addresses are simply copied and reproduced. Subsequently, you’re suggested to use specific care when submitting private info on the internet
    • We’re an equal alternative employer and worth variety inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
    • Our individuals are all equally gifted in distinctive methods: we come from various traditions, private experiences and factors of view. And we wish to embrace yours, Are you able to encourage us together with your concepts?
    • We encourage all candidates to use and doesn’t follow any discrimination in any recruitment course of.
    • Purposes submitted after the deadline won’t be thought-about.
    • As a result of urgency of the place, we’ve the best to recruit a candidate who matches the required profile earlier than the above deadline
    • Solely certified candidates might be invited for interview