VACANCY: Service Supervisor at Sterling Financial institution Plc

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Sterling Financial institution Plc “Your one-customer financial institution” is a full service nationwide industrial financial institution in Nigeria. In over 50 years of operations, Sterling Financial institution (previously NAL Financial institution) has advanced from the nation’s pre-eminent funding banking establishment to a fully-fledged industrial financial institution; and accomplished a merger with four different banks -Indo-Nigeria Service provider Financial institution, Magnum Belief Financial institution, NBM Financial institution and Belief Financial institution of Africa – as a part of the 2006 consolidation of the Nigerian banking trade.

We’re recruiting to fill the place beneath:



Job Title: Service Supervisor

Location: Nigeria
Job Sort: Full-time
Specialization(s): Banking / Finance / Insurance coverage

Job Abstract

  • To handle service supply within the department in an efficient and environment friendly method to supply finest at school service to all our prospects guaranteeing glorious buyer expertise, making certain sound threat and price administration in addition to full compliance with all laid down insurance policies and procedures of the Financial institution.

Job Description

  • Present management for department operations crew
  • Manage common In-house studying classes to maintain the crew abreast of present growth
  • Guarantee each buyer interplay with the Financial institution leaves with a constructive expertise
  • Assure high management/threat rankings for the department not beneath bench mark established for any given interval
  • Guarantee availability and environment friendly functioning of all fee channels connected to the Department
  • Oversee correct functioning of department and software program gear
  • Guarantee department atmosphere and appropriate atmosphere for purchasers and employees
  • Monitor, proof and handle buyer and inner accounts of the department
  • Handle department liquidity and guarantee security and safety of property
  • Guarantee glorious functioning of department safety, hearth and housebreaking system
  • Guarantee well timed first name decision on all points reported by prospects on the department or escalate as could also be obligatory and observe by way of for decision
  • Guarantee full KYC/B on all aggressively reactivated dormant and inactive accounts.
  • Assure full compliance with all of the Financial institution’s insurance policies and process together with rules from CBN and different regulatory companies
  • Assure high service rankings for the department not beneath bench mark established for any given interval

Job Expertise

  • Minimal of 5 years’ expertise in Department Operations or Resident Management operate.



Learn how to Apply
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  •  We don’t cost any utility, processing, coaching, interviewing, testing or different charge in reference to the appliance or recruitment course of. Must you obtain a solicitation for the fee of a charge, please disregard it. Moreover, please notice that emblems, logos, names and addresses are simply copied and reproduced. Subsequently, you might be suggested to use specific care when submitting private info on the net
    * We’re an equal alternative employer and worth range inclusion. We don’t discriminate on grounds of color, race, nationality, faith, age, ethnic origin, incapacity, gender, marital standing, or sexual orientation in our employment practices
    * Our persons are all equally gifted in distinctive methods: we come from numerous traditions, private experiences and factors of view. And we wish to embody yours, Are you able to encourage us along with your concepts?
    * We encourage all candidates to use and doesn’t apply any discrimination in any recruitment course of.
    * Purposes submitted after the deadline won’t be thought of.
    * As a result of urgency of the place, now we have the suitable to recruit a candidate who matches the required profile earlier than the above deadline
    * Solely certified candidates can be invited for interview


Utility Deadline  10th October, 2020